Supervisor Fulfillment Center

Staples Inc.•Coppell, TX

2d•Onsite

About The Position

The Warehouse Fulfillment Center Supervisor partners with Fulfillment Center leadership to deliver outstanding customer service, improve operational efficiency, and support associates. The supervisor motivates and manages hourly associates to meet performance, productivity, accuracy, and quality standards; leads daily, weekly, and monthly departmental planning; recommends process and procedure improvements; participates in hiring, training, and coaching; and uses operational reports to evaluate performance. The role collaborates with the Fulfillment Center Team Manager and other management to follow guidelines and support shared success. Safety is a priority: the supervisor ensures safe work practices and fosters the organization’s safety culture. The role is scheduled 8:00 p.m. to finish, Sunday through Thursday.

Requirements

High school diploma or GED.
At least 1 year of experience working in a warehouse environment.
Ability to pass a drug screen to the extent legally permissible.
Ability to lift, lower, push, pull, or carry products by hand up to 70 pounds.
Ability to calculate and plan staffing levels and adjust headcount to meet department objectives.
Ability to communicate and foster teamwork among staff and collaborate across all levels.
Understanding of and ability to use fulfillment or distribution technology, including WMS where appropriate and hardware and software components.
Ability to adopt safety procedures quickly and ensure safe work practices.
Analytical thinking and problem-solving ability.
Inclusive approach that listens to others and advocates for effective solutions for customers and employees.
Commitment to leading by example and maintaining a growth mindset as a leader, customer advocate, and contributor.
Comfort working in a warehouse environment with seasonal temperature variations.
Basic English verbal and written skills.
Ability to open and close the building; may be a key holder.

Responsibilities

Motivate and manage hourly associates to achieve performance goals, productivity, accuracy, and quality control standards.
Lead daily, weekly, and monthly planning for the department.
Recommend and implement improvements to department processes and procedures.
Participate in hiring, training, and coaching associates.
Use operational reports to evaluate department performance and ensure expectations are met.
Collaborate with the Fulfillment Center Team Manager and other Fulfillment Center management to operate within guidelines and support success.
Ensure safe work practices and foster the safety culture.
Accurately calculate, plan, and adjust headcount to meet department objectives.
Foster communication and teamwork among staff and collaborate across the team to achieve successful customer outcomes.
Adopt safety procedures and ensure safe work practices.
Open and close the building; may serve as a key holder.