Group Supervisor Fulfillment Center

Walgreens • Northlake, TX

2d • $58,500 - $102,375

About The Position

The Group Supervisor oversees team members in a fulfillment center and provides daily support to pharmacy fulfillment center staff so they can deliver a first-class experience to Walgreens patients and customers. The role monitors and reviews team members’ day-to-day work, supervises scheduled-shift activities, and supports operational quality and performance. The supervisor coaches and develops team members and leads, conducts performance reviews, and identifies development opportunities. The role also addresses complex issues and escalations, recommends process improvements, and works with management across departments to meet company and department objectives. The supervisor ensures compliance with applicable laws, company and facility policies, and performance standards, including HIPAA, insurance and fraud-abuse guidelines, productivity, and timeliness expectations.

Requirements

• Bachelor’s degree, or high school diploma/GED and at least 4 years of experience in a fulfillment, logistics, or centralized service setting.
• Ability to obtain a state Board of Pharmacy or nationally recognized agency Pharmacy Technician license within the state-mandated timeline.
• Must obtain PTCB certification within twelve months of placement in the position.
• Experience identifying operational issues and recommending and implementing strategies to resolve problems.
• Experience providing customer service to internal and external customers, meeting service quality standards, and evaluating customer satisfaction.
• Experience building and maintaining team relationships and coaching, mentoring, and training staff.
• Experience with MS Office Suite.

Nice To Haves

• Experience applying knowledge of Workforce Management Systems (WMS).
• Bilingual in English and Spanish.
• Experience working in a pharmacy fulfillment setting.

Responsibilities

• Resolve complex or critical issues and provide technical advice.
• Determine and initiate appropriate resolutions for escalations and report issues or concerns when appropriate.
• Supervise scheduled-shift activities and provide team members with feedback and coaching in accordance with quality standards.
• Coach and develop team members and leads.
• Conduct performance reviews, identify development opportunities, and recommend sustainable solutions to achieve required results.
• Identify opportunities to improve processes and recommend enhancements.
• Maintain working relationships and cooperate with management across departments to meet department and company objectives.
• Ensure compliance with federal, state, and local laws and company and facility policies and procedures.
• Maintain performance standards concerning HIPAA, insurance and fraud-abuse guidelines, productivity, and timeliness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager