Group Supervisor Fulfillment Center

Walgreens • Liberty, MO

5d • $58,500 - $102,375

About The Position

The Group Supervisor Fulfillment Center supervises team members in the fulfillment center environment, providing daily support to pharmacy fulfillment center staff so they can deliver a first-class experience to Walgreens patients and customers. The role monitors and reviews team members’ day-to-day work and supervises daily activities for the scheduled shift. It also supports operational issue resolution, team development, process improvement, and compliance with applicable laws and company and facility policies.

Requirements

• Bachelor’s degree, or a high school diploma/GED and at least 4 years of experience in a fulfillment, logistics, or centralized service setting.
• Ability to become licensed as a Pharmacy Technician by the state Board of Pharmacy or a nationally recognized certification agency within the state-mandated timeline, and to obtain PTCB certification within 12 months of placement.
• Experience identifying operational issues and recommending and implementing strategies to resolve problems.
• Experience providing customer service to internal and external customers, meeting service quality standards, and evaluating customer satisfaction.
• Experience building and maintaining team relationships and coaching, mentoring, and training staff.
• Experience with the MS Office Suite.

Nice To Haves

• Experience applying knowledge of Workforce Management Systems (WMS).
• Bilingual in English and Spanish.
• Experience working in a pharmacy fulfillment setting.

Responsibilities

• Resolve complex or critical issues and provide technical advice.
• Determine and initiate appropriate resolutions for escalations, and report issues or concerns when appropriate.
• Supervise team members’ daily activities during the scheduled shift and provide feedback and coaching in line with quality standards.
• Coach and develop team members and leads.
• Conduct performance reviews, identify development opportunities, and recommend sustainable solutions to achieve necessary results.
• Identify opportunities to improve current processes and recommend enhancements and other improvements.
• Maintain working relationships and cooperate with management across levels and departments to meet department and company objectives.
• Ensure compliance with federal, state, and local laws and company and facility policies and procedures, including HIPAA, insurance, fraud-abuse, productivity, and timeliness standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager