Group Supervisor Fulfillment Center

Walgreens • Mansfield, MA

9d • $65,000 - $113,750

About The Position

The Group Supervisor Fulfillment Center supervises team members in a fulfillment center and provides daily support to pharmacy fulfillment center staff so they can deliver a first-class experience to Walgreens patients and customers. The role monitors and reviews day-to-day work and supervises team activities for a scheduled shift. It also supports issue resolution, staff development, process improvement, and compliance with applicable laws and company and facility policies.

Requirements

• Bachelor’s degree, or a high school diploma/GED and at least 4 years of experience in a fulfillment, logistics, or centralized service setting.
• Ability to obtain a Pharmacy Technician license from the state Board of Pharmacy or a nationally recognized certification agency within the state-mandated timeline, and PTCB certification within 12 months of placement.
• Experience identifying operational issues and recommending and implementing strategies to resolve problems.
• Experience providing customer service to internal and external customers, meeting service quality standards, and evaluating customer satisfaction.
• Experience building and maintaining team relationships and coaching, mentoring, and training staff.
• Experience with the MS Office Suite.

Nice To Haves

• Experience applying knowledge of Workforce Management Systems (WMS).
• Bilingual in English and Spanish.
• Experience working in a pharmacy fulfillment setting.

Responsibilities

• Resolve complex or critical issues and provide technical advice; determine and initiate appropriate responses to escalations and report issues or concerns when appropriate.
• Supervise team members’ daily activities for the scheduled shift and provide feedback and coaching in accordance with quality standards.
• Coach and develop team members and leads.
• Conduct performance reviews, identify development opportunities, and recommend sustainable solutions to achieve required results.
• Identify opportunities to improve processes and recommend enhancements.
• Maintain working relationships and cooperate with management across departments and levels to meet department and company objectives.
• Ensure compliance with federal, state, and local laws and company and facility policies and procedures, including HIPAA, insurance, fraud-abuse, productivity, and timeliness standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager