Supervisor Fulfillment Center

Staples Business•Ontario, CA

About The Position

The Warehouse Fulfillment Center Supervisor partners with other Fulfillment Center leaders to provide outstanding customer service, improve efficiency and reduce costs, and support associates’ work experience. The supervisor motivates and manages hourly associates to meet performance, productivity, accuracy, and quality standards; plans department operations; and recommends improvements to processes and procedures. The role participates in hiring, training, and coaching, evaluates performance using operational reports, and collaborates with the Fulfillment Center Team Manager and other leaders to operate within guidelines and achieve shared goals. The supervisor also promotes safe work practices and the company’s safety culture. The position requires comfort working in a warehouse with seasonal temperature variations and the ability to open and close the building; the employee may be a key holder.

Requirements

High school diploma or GED.
At least 1 year of experience working in a warehouse environment.
Ability to pass a drug screen to the extent legally permissible.
Ability to lift, lower, push, pull, or carry products by hand up to a maximum of 70 pounds.
Ability to accurately calculate and plan staffing levels and adjust headcount to meet department objectives.
Ability to foster communication and teamwork and collaborate across the team to support successful customer outcomes.
Understanding of and ability to use fulfillment/distribution technology, including warehouse management systems where appropriate and hardware and software components.
Ability to adopt safety procedures quickly and ensure safe work practices.
Analytical thinking and problem-solving ability.
Inclusive approach that listens to others, seeks common ground, and advocates for effective solutions for customers and employees.
Commitment to leading by example and maintaining a growth mindset as a leader, customer advocate, and contributor.
Comfort working in a warehouse environment with seasonal temperature variations.
Basic English verbal and written skills.

Responsibilities

Motivate and manage hourly associates to achieve performance goals, productivity, accuracy, and quality-control standards.
Lead daily, weekly, and monthly planning for the assigned departments.
Recommend and implement improvements to department processes and procedures.
Participate in hiring, training, and coaching associates.
Use operational reports to evaluate department performance and ensure expectations are met.
Collaborate with the Fulfillment Center Team Manager and other Fulfillment Center managers to operate within guidelines and partner for success.
Ensure safe work practices and foster the company’s safety culture.
Calculate, plan, and adjust headcount to meet department objectives.
Open and close the building; may serve as a key holder.