Supervisor, Food & Beverage

Holland America/Princess Alaska-Yukon Land Operations•Copper Center, AK

116d

About The Position

The Food and Beverage Supervisor is an integral member of the Food and Beverage Management team, overseeing day-to-day restaurant operations and helping provide excellent guest service. The role includes responding to guest inquiries, handling complaints professionally and with a friendly, positive attitude, and supporting HAP service excellence values. The supervisor oversees and motivates team members in accordance with company standards, coaches seasonal front-of-house staff, and partners with the F&B leadership team to uphold safety, service, and company expectations.

Requirements

Proficiency in computer business applications, with working knowledge of computerized point-of-sale (POS) systems.
Must be at least 18 years old to serve alcohol in the State of Alaska.
Must pass a pre-employment background check.
Must be at least 18 years old to reside in company housing, where available.
Must be eligible to work in the United States; the employer is unable to sponsor or take over sponsorship of employment visas at this time.
Must have or be able to obtain a valid Alaska Food Handler's Card.
Must have or be able to obtain a valid alcohol safety card for the State of Alaska.
Ability to organize and prioritize work and maintain attention to time constraints while working in a team or group environment.
Ability to work in a fast-paced environment with multiple tasks and external influences.
Ability to work independently with minimal supervision while achieving daily goals.
Ability to support and comply with company policies, procedures, guidelines, and health and safety standards.
Ability to stand, walk, and work on one's feet for a minimum of 8 hours per day.

Responsibilities

Supervise food and beverage staff and the activities of food and beverage operations and services.
Monitor and track sales and recommend strategies to achieve sales and performance goals.
Carry out management responsibilities in accordance with company policies and objectives and applicable government laws and regulations.
Ensure venues are presentable and ready for service.
Handle guest complaints according to provided guidelines.
Provide coaching and guidance to seasonal front-of-house food and beverage team members.
Regularly check cashier paperwork, deposits, tips, and correct POS system closeouts.
Hold pre-shift meetings with all front-of-house team members.
Partner with the F&B leadership team to uphold safety, service, and company expectations.
Maintain a safe and healthy work environment by following company standards and sanitation guidelines.
Contribute to a positive guest experience while maintaining a professional attitude and appearance.