Food & Beverage Supervisor

JACK Entertainment•Warrensville Heights, OH

About The Position

The Food & Beverage Supervisor directs daily activities and staffing for assigned personnel across Food and Beverage areas. The role establishes and enforces team policies and procedures, including safety and personal hygiene, verifies required certifications, and routinely inspects facilities and equipment. The supervisor maintains accurate employee records and supply inventories and ensures compliance with regulatory requirements, internal controls, policies, and procedures. This position leads, coaches, and develops front-line Food and Beverage team members; sets and communicates performance expectations; supports morale, motivation, teamwork, and open communication; recognizes strong performance; and manages employee relations, performance evaluations, and discipline. The supervisor engages with guests and team members throughout the venue, solicits and responds to guest feedback, and helps ensure the venue’s products and Food and Beverage experience delight guests. The role also communicates and cooperates with Food and Beverage production management and performs other duties as assigned.

Requirements

Must be at least 21 years of age.
Excellent leadership, customer service, and communication skills, including excellent verbal and written communication.
Excellent problem-solving and critical-thinking skills.
Professional experience, ability to lead people, and ability to work as a team player.
Schedule flexibility, including the ability to work varied shifts, nights, weekends, and holidays as needed.
Knowledge of computer programs, including Microsoft Suite.
Ability to maneuver throughout all property areas and between floors using stairways of at least 20 steps or an escalator.
Ability to lift and carry up to 50 pounds and to push, pull, reach, bend, twist, stoop, and kneel.
Ability to respond to visual and aural cues.
Manual dexterity to operate a computer and other necessary office equipment.
Ability to tolerate areas with dust, loud noises, and bright lights.
Ability to manage several projects simultaneously and adapt to changing priorities and unforeseen obstacles.
Ability to speak distinctly and persuasively, and to read, write, speak, and understand.
High school diploma or equivalent required.
Minimum of 3–5 years of experience in food and beverage required.
Must be able to obtain an Ohio Lottery Commission license.

Nice To Haves

College degree in culinary arts, hospitality, or hotel management.
Previous supervisory experience in the high-volume restaurant industry.

Responsibilities

Direct daily work activities and ensure sufficient staffing across assigned Food and Beverage areas.
Establish and communicate team policies and procedures, including safety and personal hygiene practices.
Verify that team members have all required certifications.
Conduct routine inspections of Food and Beverage areas and equipment.
Lead, coach, and develop team members while fostering teamwork, morale, motivation, and open communication.
Clearly articulate performance expectations, hold team members accountable, and recognize superior performance.
Engage with guests and team members throughout the venue and ensure guest expectations are met.
Manage team member performance according to spot light behaviors and conduct informative, engaging huddle sessions.
Solicit and respond to guest feedback through direct interaction.
Supervise front-line Food and Beverage team members, including employee relations, recognition, performance evaluations, and discipline.
Maintain an exciting and fun environment.
Maintain employee records and accurate inventories of supplies.
Adhere to and ensure compliance with regulatory requirements, internal controls, policies, and procedures.
Communicate and cooperate with the Food and Beverage production management team.
Perform other job duties as assigned.