Food & Beverage Supervisor

HEI Hotels & Resorts•Minneapolis, MN

5d•$22 - $25•Onsite

About The Position

Supervise the daily operations of the Banquet area and In-Room Dining, while supporting Starbucks operations, to achieve customer satisfaction, quality service, and compliance with local and corporate standard operating procedures. The role includes directing and developing associates, maintaining service and safety standards, coordinating banquet details with customers, and ensuring accurate checks, service charges, and payroll reporting.

Requirements

High school diploma or equivalent required.
Ability to use a point-of-sale system.
Effective verbal and written communication skills.
Ability to adapt communication style to different audiences, including supervisors, coworkers, and the public.
Ability to lift or carry up to 50 pounds, with or without reasonable accommodations.
Ability to push or pull carts of products weighing up to 150 pounds, with or without reasonable accommodations.

Nice To Haves

Hotel experience preferred.

Responsibilities

Supervise and direct Banquet and In-Room Dining associates.
Interview candidates and recommend hiring; schedule, train, develop, empower, coach, and counsel associates; resolve problems and maintain open communication; recommend and conduct performance and salary reviews; and recommend discipline or termination as appropriate.
Assist with daily Starbucks operations in partnership with the Starbucks Manager.
Oversee daily Banquet and In-Room Dining operations, including ordering and maintaining supplies and reviewing setup, food and beverage preparation, and service.
Ensure compliance with LSOPs and SOPs, Banquet Event Orders, safety regulations, and procedures, and maintain an optimal level of service, quality, and hospitality.
Meet with customers to review Banquet Event Orders and discuss changes, issues, or problems.
Calculate and review banquet checks for accuracy and present them to customers for signature to ensure payment.
Calculate and prepare daily service charges and payroll, ensuring accurate and prompt reporting to the Accounting Department.
Monitor and control maintenance and sanitation of Banquet and In-Room Dining areas and equipment.
Comply with attendance rules and be available to work regularly.
Perform other job-related duties as assigned.