Food & Beverage Supervisor

Nisqually Red Wind Casino•Olympia, WA

About The Position

The Food & Beverage Supervisor oversees front-of-house operations across food, beverage, and retail venues. The role is responsible for efficient and proper venue operations, maintaining awareness of product lines, pricing, safety, sanitation, and alcohol service laws and regulations, and delivering smooth guest service according to NRWC standards. The supervisor leads an environment focused on creating exciting experiences for team members and guests while promoting excellent guest service.

Requirements

High school diploma or GED certificate.
At least 1 year of high-volume restaurant or bar supervisory experience, or combined experience in a leadership role.
Excellent verbal and written communication skills.
Excellent guest-service skills.
Decision-making and problem-solving experience.
Food Handler’s permit.
Class 12 Mixologist permit.
Basic math skills.
Inventory experience.
Intermediate computer knowledge.
Knowledge of and experience using a P.O.S. system.
Ability to multitask and work efficiently and consistently.
Pass NRWC pre-employment testing.
Ability to work all shifts, including weekends and holidays.
Ability to obtain a Class III Gaming License.

Nice To Haves

3 years of supervisory experience in a multi-venue full-service restaurant facility and/or casino operation.
2 years of high-volume restaurant or bar management experience.
1 year of retail sales experience.
College-level education or accredited training courses in related business-management fields.

Responsibilities

Supervise food, beverage, and retail venues during the assigned shift.
Ensure compliance with health and safety regulations for team members and guests, and with laws governing alcohol service.
Handle team member disputes promptly and act as an intermediary when guests have complaints or concerns.
Work as a hands-on shift supervisor and ensure team members work productively.
Assist with hiring and training new team members and provide ongoing training to existing team members.
Promote positive guest and team member relations through prompt, courteous, and efficient service, and ensure personal appearance standards are maintained.
Communicate guest-service hurdles and ensure casino policies and procedures are followed.
Coordinate with the Food Operations Manager and, if needed, the F&B Purchaser to order established par lists.
Monitor and rotate stock, and conduct inventory audits to track usage and minimize waste.
Conduct pre-shift huddles and complete daily shift reports.
Ensure service, food and beverage presentation, cleanliness, and guest-service standards are met across all venues.
Coach and counsel team members and administer disciplinary actions consistently and promptly.
Plan schedules and coordinate daily team assignments and activities to meet venue needs.
Conduct team member evaluations.
Maintain knowledge of casino promotions.
Perform other duties as assigned.

Benefits

Free medical, dental, and vision coverage; spouse and dependent coverage is available at low rates and with reasonable deductibles.
Free short-term disability, life, and accident insurance.
Free meal during shift.
Free gaming license renewals.
Paid time off.
Floating holidays.
401(k) retirement program with matching up to 4%.
Tuition reimbursement.
Health and wellbeing reimbursements.
Team Member Assistance Program providing eligible team members and dependents confidential access to short-term professional counseling and legal services at no additional cost.
Team member awards and incentives, including perfect-attendance and yearly-service awards.
Flexible spending and dependent-care spending accounts.
Career advancement opportunities.
Periodic team member contests and giveaways.
Team member dining and gift shop discounts.