Food & Beverage Supervisor

Avion Hospitality • Memphis, TN

9d

About The Position

The Food & Beverage Supervisor assists the Food and Beverage Manager in delivering first-quality food and beverage service while maintaining budgeted payroll and overhead costs. The role also works to improve food and beverage sales revenues beyond budget. The position requires regular attendance according to hotel scheduling needs, maintaining professional appearance and grooming, and following Avion Hospitality standards and regulations to support safe and efficient hotel operations. Management-level associates are expected to work as much of each workday as needed to complete their responsibilities; overtime applies to OEM or hourly associates and is calculated accordingly.

Requirements

• At least 1 year of progressive experience in a hotel or related field.
• High school diploma or equivalent.
• Ability to convey information and ideas clearly.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Initiative in job performance, including anticipating needs before they become necessary.
• Ability to work well in stressful, high-pressure situations and maintain composure and objectivity under pressure.
• Effectiveness in handling workplace problems, including anticipating, preventing, identifying, and solving them.
• Ability to assimilate complex information and data from disparate sources and adapt it to specific needs.
• Ability to listen to, understand, and clarify concerns and issues raised by coworkers and guests.
• Ability to work with and understand financial information and data, and perform basic arithmetic functions.

Nice To Haves

• College coursework in a related field is helpful.
• Previous supervisory responsibility is preferred.

Responsibilities

• Assist the Food and Beverage Manager in maintaining food and beverage costs.
• Maintain close communication with employees, seek their input on food and beverage issues, and motivate them.
• Monitor and follow up on servers’ cash overages and shortages.
• Maintain departmental service standards through quality-control measures, including Standard of the Week and coaching sessions.
• Immediately follow up on accidents, problems, and guest complaints in the Food and Beverage Department.
• Respond appropriately to emergencies and know the locations of fire extinguishers and exits.
• Apply consistent disciplinary actions for Food and Beverage employees.
• Ensure employees are attentive, friendly, helpful, and courteous to guests, employees, and managers.
• Assist with wage progress and productivity reports for the Food and Beverage Department.
• Help prepare staff schedules based on business forecasts while adhering to wage control, productivity standards, and guest service scores.
• Assist with monthly food and beverage inventories and reconciliations.
• Ensure servers complete all side work duties.
• Assist the Food and Beverage Manager in developing promotional ideas and promoting sales efforts among service personnel.
• Assist in planning and organizing monthly department meetings.
• Assist the Food and Beverage Manager in preparing for and conducting employee performance appraisals.
• Assist the Food and Beverage Manager and Food Production Manager in maintaining and improving food quality and presentation.
• Attend weekly Food and Beverage meetings, daily pre-meal meetings, and other meetings as required by management.
• Perform other duties as requested by management.
• Maintain regular attendance and comply with appearance, grooming, uniform, name-tag, and hospitality standards.
• Be familiar with Avion Hospitality’s organization and the functions of its departments.
• Be familiar with the hotel’s P.O.S. system.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED