Supervisor Food & Beverage

Hilton Grand Vacations • Celebration, FL

9h

About The Position

The Food & Beverage Supervisor plans and manages front-of-house Food & Beverage operations at Mystic Dunes, a Hilton Vacation Club. The role supports positive, accurate, and efficient guest interactions and helps ensure departmental activities follow applicable policies and procedures. The supervisor trains team members in food quality, sanitation, safety, departmental and resort policies and procedures, and guest and owner service standards. The position oversees department operations in the absence of the F&B Manager and participates in daily operations, responding to guest and owner inquiries about Food & Beverage, retail, and resort services. It requires knowledge of menu items and beverages, including cocktails, beer, wine, soda, water, sugars, and other prepared beverages, and compliance with state regulations for alcohol service and consumption. The supervisor oversees accurate collection of payments at Food & Beverage outlets, resolves guest and owner concerns and operational issues, coordinates with other departments, supports administrative work, checks shift closing and daily checklists, and witnesses drops of company funds from daily transactions. Regular attendance is essential.

Requirements

• High school diploma or equivalent.
• 3–5 years of related experience.
• Team-first attitude.

Nice To Haves

• Bachelor’s degree (BA/BS).
• 5–7 years of related experience.
• 2+ years of management or supervisory experience.
• TIPS or similar certification.
• Food Handler Certification.

Responsibilities

• Plan and manage front-of-house Food & Beverage operations.
• Ensure guest interactions are positive, accurate, and efficient, and help ensure departmental activities comply with policies and procedures.
• Train team members in food quality, sanitation, safety, departmental and resort policies and procedures, and guest and owner service standards.
• Operate the department in the absence of the F&B Manager.
• Participate in daily Food & Beverage operations and respond to guest and owner inquiries about Food & Beverage, retail, and resort services.
• Know and serve menu items and beverage brands, including cocktails, beer, wine, soda, water, sugars, and other prepared beverages.
• Comply with state regulations concerning alcohol service and consumption.
• Supervise and account for accurate collection of monies at Food & Beverage outlets.
• Resolve guest and owner concerns and issues involving inventory, supplies, staffing, and unusual requests or inquiries.
• Ensure special services are provided to owners and guests as directed.
• Coordinate Food & Beverage activities with other departments to support efficiency and standards.
• Assist management with administrative duties, which may include budget control, scheduling, purchasing supplies, and preparing performance appraisals.
• Ensure associates complete daily checklists and shift closing accurately.
• Witness drops of company funds from daily transactions.
• Maintain regular attendance.

Benefits

• Recognition programs and rewards.
• Medical, dental, and vision insurance.
• Go Hilton travel discounts, including Hilton hotel rates worldwide.
• Employee pricing platform through Perks at Work.
• Employee Assistance Program supporting physical and mental well-being.
• Paid vacation time and paid sick days.
• 401(k) plan with company match.
• Tuition reimbursement.
• Learning and advancement opportunities.
• Paid Time Off (PTO) program.
• Travel benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED