FOOD & BEVERAGE SUPERVISOR

GATE HR•Jacksonville, FL

About The Position

The Food & Beverage Supervisor is a creative and proven service leader who advances food and beverage operations by understanding current industry trends. The role supervises and manages Ala Carte staff in cooperation with, and in the absence of, the Assistant Food & Beverage Director; trains and develops staff; and assumes responsibility for service and operations. The supervisor works cooperatively with other Food & Beverage supervisors, hires and trains Wheelhouse Cafe staff, and covers Manager on Duty shifts in the Mansion. The supervisor oversees restaurant service from preparation and staff lineup through closing, maintaining service quality, cleanliness, and operational procedures. The role requires a flexible schedule that includes weekends and holidays, and physical work involving extended periods on one's feet and moving items weighing up to 35 pounds.

Requirements

Ability to read, write, speak, and follow written and/or oral directions in English.
Two years of restaurant supervisory experience.
Two years of serving experience in a luxury club or resort, including training new servers.
Experience using a Point Of Sale (computer) system.
Knowledge of service standards, wines, alcoholic and nonalcoholic beverages, course sequence, utensils, plateware, glassware, and appropriate equipment and its safety features.
Ability to work a flexible schedule, including weekends and holidays.
Ability to work on one's feet and move about at a quick pace for hours at a time.
Ability to lift, carry, and move items weighing up to 35 pounds, including furniture, glasses, dishes, ice, beer, wine, liquor, racks, trays, and cases.

Responsibilities

Arrive punctually and maintain a professional, welcoming demeanor and appropriate appearance, including wearing a name tag.
Assign staff stations and opening and closing sidework.
Confirm dinner reservations and issue member profile cards to staff.
Inspect the department for cleanliness, functioning lights, appropriate music, and stocked and clean bathrooms.
Check dining room stations to ensure they are properly set for service.
Lead lineup discussions covering food and wine features, prior service problems, special assignments, member profile cards, and distribution of beepers to servers, the bartender, and the floor manager.
Open the dining room for service.
Circulate through the dining room during principal service hours to coach and direct staff and maintain or improve service quality.
Adjust staffing levels as business dictates to reduce labor costs.
Inspect table setups and verify servers have completed closing duties.
Complete a daily log recording shift challenges and actions taken.
Ensure employees and members have left the building and close the first floor according to the checklist.
Shut down the computer and ensure the day's data is saved to the daily save disk.
Ensure tickets are in order and the ticket summary is completed and placed by the computer for accounting.
Perform and follow up on other duties assigned by the Assistant Food & Beverage Director.
Supervise, hire, and train Wheelhouse Cafe staff and cover Manager on Duty shifts in the Mansion.