Supervisor, Food & Beverage

Holland America/Princess Alaska-Yukon Land Operations•Denali National Park, AK

115d

About The Position

The Food & Beverage Supervisor oversees daily restaurant operations at Denali Princess Wilderness Lodge and is part of the Food and Beverage Management team. The role is responsible for ensuring exceptional guest service, responding to guest inquiries, and resolving challenges professionally and positively while upholding HAP’s service excellence values. The supervisor also supports, coaches, and motivates seasonal front-of-house team members, fostering a supportive, high-performing environment aligned with company standards.

Requirements

Proficiency in computer business applications, with working knowledge of computerized point-of-sale (POS) systems.
Must be at least 18 years old to serve alcohol in Alaska.
Must pass a pre-employment background check.
Must be at least 18 years old to reside in company housing, where available.
Must be eligible to work in the United States; the employer cannot sponsor or take over sponsorship of employment visas at this time.
Must have or be able to obtain a valid Alaska Food Handler's Card.
Must have or be able to obtain a valid alcohol safety card for the State of Alaska.
Ability to organize and prioritize work and maintain attention to time constraints while working in a team or group environment.
Ability to work in a fast-paced environment with multiple tasks and external influences.
Ability to work independently with minimal supervision while achieving daily goals.
Ability to support and comply with company policies, procedures, guidelines, and health and safety standards.
Ability to stand, walk, and work on feet for a minimum of 8 hours per day.

Responsibilities

Supervise food and beverage staff and the activities of food and beverage operations and services.
Monitor and track sales, and recommend strategies to achieve sales and performance goals.
Carry out management responsibilities in accordance with company policies and objectives and applicable government laws and regulations.
Ensure all venues are presentable and ready for service.
Handle guest complaints according to provided guidelines.
Provide coaching and guidance to seasonal front-of-house Food & Beverage team members.
Regularly check cashier paperwork, deposits, tips, and accurate POS system closeouts.
Hold pre-shift meetings with all front-of-house team members.
Partner with the Food & Beverage leadership team to uphold safety, service, and company expectations.
Maintain a safe and healthy work environment by following company standards and sanitation guidelines.
Contribute to a positive guest experience while maintaining a professional attitude and appearance.