Supervisor, Food & Beverage

Holland America/Princess Alaska-Yukon Land Operations•Trapper Creek, AK

104d

About The Position

The Food and Beverage Supervisor is an integral part of the Food and Beverage Management team and oversees day-to-day restaurant operations. The role focuses on providing excellent guest service, answering guest inquiries, and handling complaints professionally and with a friendly, positive attitude that supports HAP service excellence values. The supervisor oversees and motivates team members in line with company standards and partners with the F&B leadership team to uphold safety, service, and company expectations.

Requirements

Proficiency with computer business applications and working knowledge of computerized point-of-sale (POS) systems.
Must be at least 18 years old to serve alcohol in the State of Alaska.
Must pass a pre-employment background check.
Must be at least 18 years old to reside in company housing, where available.
Must be eligible to work in the United States; the employer is unable to sponsor or take over sponsorship of employment visas at this time.
Must have or be able to obtain a valid Alaska Food Handler's Card.
Must have or be able to obtain a valid alcohol safety card for the State of Alaska.
Ability to organize and prioritize work and maintain attention to time constraints while working in a team or group environment.
Ability to work in a fast-paced environment with multiple tasks and external influences.
Ability to work independently with minimal supervision while achieving daily goals.
Ability to support and comply with company policies, procedures, guidelines, and health and safety standards.
Ability to stand, walk, and work on feet for a minimum of 8 hours per day.

Responsibilities

Supervise food and beverage staff and the activities of food and beverage operations and services.
Monitor and track sales and recommend strategies to achieve sales and performance goals.
Carry out management responsibilities in accordance with company policies and objectives and applicable government laws and regulations.
Ensure all venues are presentable and ready for service.
Handle guest complaints according to provided guidelines.
Provide coaching and guidance to seasonal FOH F&B team members.
Regularly check cashiers’ paperwork, deposits, tips, and correct POS system closeouts.
Hold pre-shift meetings with all FOH team members.
Partner with the F&B leadership team to uphold safety, service, and company expectations.
Maintain a safe and healthy work environment by following company standards and sanitation guidelines.
Contribute to a positive guest experience while maintaining a professional attitude and appearance.