Supervisor Endpoint Services

Pan-American Life Insurance Company•New Orleans, LA

3d•Hybrid

About The Position

The Endpoint Services Supervisor oversees endpoint strategy, engineering, and lifecycle management for a multinational insurance organization across the United States, Latin America, and the Caribbean. The role leads a specialized endpoint engineering team responsible for secure, reliable, and scalable services across Windows, Apple, and Android devices. It partners with IT, Information Security, and business leaders to advance automation, governance, operational excellence, and continuous improvement across the enterprise endpoint environment. The supervisor defines the enterprise endpoint strategy and roadmap, establishes engineering standards and governance frameworks, and aligns endpoint services with business priorities and Information Security requirements. The role leads architecture and lifecycle management for endpoint platforms and tools, including Intune, Entra ID, Patch My PC, and Ivanti, while providing oversight for application packaging, deployment, patching, and automation. The position sets service objectives and metrics, uses telemetry and analytics to identify risks and reliability issues, coordinates operational readiness across technology teams, and drives root-cause analysis and permanent fixes. It partners with Information Security on endpoint standards, risk-based vulnerability remediation, compliance, audit evidence, and corrective plans. The supervisor also sets goals, assigns work, manages performance, coaches and develops endpoint engineers, and represents Endpoint Services in enterprise planning and technology decisions.

Requirements

Bachelor's degree in Computer Science, Information Technology, Systems Administration, Engineering, or a related field.
At least 5 years of experience in enterprise endpoint engineering and management.
Experience leading, supervising, and coaching endpoint teams.
Experience developing endpoint roadmaps, automating operations, and delivering vulnerability remediation and compliance in hybrid and cloud environments.
Relevant Microsoft Endpoint Management, Microsoft 365, or IT Service Management certification, or equivalent demonstrated experience such as ITIL Foundation.
Fluently bilingual in English and Spanish.
Enterprise endpoint engineering experience with Intune, Autopilot, Entra ID, and cloud-based Ivanti Neurons.
Experience with risk-based endpoint patching, vulnerability remediation, and compliance in partnership with Information Security.
Experience with provisioning and lifecycle engineering for Windows clients, iOS, iPadOS, and Android Enterprise.
Experience with application packaging, testing, deployment, and patching, including Patch My PC.
Experience with automation and orchestration using PowerShell, Microsoft Graph API, and Power Automate.
Ability to use endpoint telemetry and analytics to detect configuration drift and emerging risks.
Ability to perform root-cause analysis and implement preventive engineering to eliminate recurring problems.
Ability to lead, coach, develop, and evaluate specialized endpoint engineers.
Ability to translate business needs into reliable services and an improved endpoint experience.
Ability to collaborate across Infrastructure, Information Security, Network, Identity, Cloud, ITSM, Applications, Architecture, Procurement, and business teams.
Analytical judgment to recommend improvements, simplify tools, reduce overlap, and optimize costs.

Nice To Haves

Microsoft 365 Enterprise Administrator Expert (MS-102).
Entra ID Administrator Associate (SC-300).
Intune Administrator Associate (MD-102).
CompTIA Security+.

Responsibilities

Define the enterprise endpoint strategy and roadmap across the United States, Latin America, and the Caribbean.
Establish endpoint engineering standards, policies, and governance frameworks aligned with business priorities and Information Security requirements.
Evaluate emerging technologies and recommend investments based on value, risk, and cost; simplify tools, reduce overlap, and optimize licensing and costs.
Plan endpoint modernization and standardization across regions and device platforms.
Lead platform architecture for Intune, Entra ID, Patch My PC, and Ivanti, including design, integration, reliability, and lifecycle management for Windows, iOS, iPadOS, and Android.
Review and approve endpoint designs, configuration standards, and engineering initiatives.
Provide strategic oversight for application packaging, deployment, patching, and enterprise automation performed by the Endpoint Engineering team.
Use telemetry and analytics to identify configuration drift, reliability issues, emerging risks, and service degradation.
Resolve complex endpoint architecture issues and recommend scalable, preventive solutions.
Set Endpoint Services objectives and metrics for reliability, compliance, patching, and device health.
Automate preventive remediation and improve endpoint performance and user experience.
Coordinate operational readiness with Infrastructure, Network, Identity, Cloud, ITSM, and Applications teams.
Eliminate recurring problems through root-cause analysis and permanent engineering fixes.
Govern device provisioning, deployment, updates, refresh, and secure retirement.
Partner with Information Security to define and implement endpoint security standards and risk-based vulnerability remediation and patching.
Provide oversight to ensure endpoint platforms and services meet applicable regulatory, audit, and corporate security requirements.
Identify emerging endpoint risks and recommend mitigations to IT and Information Security; enforce security baselines and correct configuration drift.
Provide endpoint audit evidence and deliver remediation plans with Information Security.
Supervise endpoint engineers by setting goals, assigning work, and managing performance and accountability.
Coach and develop engineers through feedback, career plans, knowledge sharing, and technical training.
Drive proactive engineering and automation to prevent problems and improve the endpoint experience.
Partner with Architecture, Procurement, Information Security, and business stakeholders on priorities and technology decisions.
Represent Endpoint Services in enterprise planning and recommend measurable improvements.

Benefits

Competitive compensation package with base salary and bonus.
Medical insurance.
Dental insurance.
Vision insurance.
401(k).
Paid time off.
Tuition reimbursement.
Medical and dental coverage effective the first of the month following 30 days of service.
Flexible work environment supporting work-life balance through a hybrid work arrangement.
Opportunities for professional growth and career development within a global organization.