Manager of Endpoint Client Services

Texas A&M University System•Stephenville, TX

7d•$75,590 - $88,500•Onsite

About The Position

Tarleton State University is seeking a Manager of Endpoint Client Services in its Division of Information Technology. Under the general direction of the Director of Client Services, the Manager leads IT customer service and endpoint asset management for the campus, managing complex IT projects and operations in support of enterprise-level strategy. The position leads a team of developing professionals and promotes quality, efficiency, and a high level of customer service while working with technical and non-technical customers, university colleagues, and outside individuals. The Manager also supports responsible use of university-approved artificial intelligence tools and automation to improve endpoint support and operations. This is an in-office position in Stephenville, Texas. Regular hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., or as work requirements indicate; after-hours or late hours may be needed. The position serves as a Campus Security Authority and is designated CJIS Level 3 security-sensitive. Employment requires a Criminal Justice Information System fingerprint background check and applicable CJIS training.

Requirements

Bachelor’s degree in an applicable field or an equivalent combination of education and experience.
Seven years of related experience.
Knowledge of word processing, spreadsheet, and database applications.
Knowledge of strategic thinking and planning, including project portfolio management, strategic change management, risk management, disaster recovery and business continuity, ROI analysis, resource management, strategic partnering, conflict management, leadership, emotional awareness, enterprise-level policies, and advanced budgeting.
In-depth knowledge of the global IT industry and trends, advanced knowledge of IT security regulations, and advanced knowledge of emerging IT industry issues.
Ability to multitask and work cooperatively with others.
Excellent written communication, analytical, interpersonal, and organizational skills.
Ability to maintain the security and integrity of critical infrastructure, which may include communications systems, computer networks and systems, cybersecurity systems, electrical grids, hazardous waste treatment systems, or water treatment systems.
Ability to use approved AI-assisted tools responsibly to support endpoint services and process improvement, protect sensitive information, and evaluate outputs for accuracy and suitability.
Successfully complete a CJIS fingerprint background check and applicable CJIS security training, and meet periodic training and other requirements for retaining CJIS responsibilities and access.

Nice To Haves

Excellent written and verbal communication skills and a thorough understanding of the computer field, the university environment, and the range of IT customers.
Excellent organizational, project management, interpersonal communication, and leadership skills.
General knowledge of information technology trends and practices and endpoint management.
Experience using AI-assisted tools or workflow automation to improve endpoint support, asset management processes, documentation, or operational reporting.

Responsibilities

Manage IT project portfolios and align resources and staffing to support unit operations, the Division and University missions, and strategic goals.
Collaborate with System and university IT executive leaders to formulate effective IT policies and procedures.
Lead a support team providing executive consultation to the President’s Office and associated Cabinet Offices.
Manage centralized and embedded technical support staff, build customer relationships, prioritize needs, identify solutions, and engage customers, university offices, and vendors.
Expand education, training, and professional development offerings related to office computing tools and communicate IT services and initiatives to the campus community.
Oversee the lifecycle of university-owned computer equipment, including procurement, technology evaluation and recommendation, deployment, data backup, application access, support, and retirement.
Engage in software and hardware vendor negotiations as needed, seeking cost savings and efficient processes.
Lead staff in achieving department goals, supporting professional development, and providing growth opportunities based on staff strengths.
Guide responsible use of approved AI-assisted tools, including protecting sensitive information and verifying generated content.
Participate in industry research, workshops, and continuing education.
Manage resources strategically and present staffing and budget matters to the Director of Client Services.
Coordinate policies and procedures with other IT units to ensure responsiveness, service quality, and cost-efficiency.
Use approved AI tools where appropriate to identify recurring endpoint support issues, analyze service and asset management trends, and recommend workflow and process improvements; review findings for accuracy and protect sensitive information.
Ensure compliance with University, System, and state policies, security requirements, applicable Texas Administrative Code provisions, and laws related to endpoint systems and approved AI-assisted activities.