Endpoint Services Technician

University of Miami • Miami, FL

2d

About The Position

The University of Miami Health System (UHealth) Information Technology Department is hiring a full-time Endpoint Services Technician - Central to work in Miami. The role provides technical advice and support to academic and administrative staff on endpoint solutions, network communications, and related problems and questions. The technician monitors systems and advises senior staff of network application status.

The position handles support requests and help desk tickets; assists with installing, configuring, and maintaining endpoint devices, peripherals, and software; performs basic troubleshooting and regular updates; verifies software functionality and escalates issues; and decommissions replaced hardware. The technician also follows University and unit-level policies and procedures and safeguards University assets. Duties may be expanded as necessary.

Requirements

• High school diploma or equivalent.
• At least 1 year of relevant experience.
• Ability to learn new procedures, technologies, and protocols and adapt to changing priorities and work demands.
• Ability to work collaboratively and contribute to a team environment.
• Proficiency with office software, technology, and relevant computer applications.
• Strong written and verbal communication skills for interacting with colleagues and stakeholders.

Responsibilities

• Acts as the first point of contact in problem determination for endpoint solutions and network issues.
• Provides timely, professional customer service to clients.
• Organizes and prioritizes support requests.
• Monitors, administers, tracks, and verifies completion of help desk tickets.
• Assists staff with installation, configuration, and ongoing usability of endpoint devices, peripheral equipment, and software.
• Prepares, installs, tests, and certifies endpoint configurations, including software drivers.
• Conducts basic troubleshooting for endpoint devices.
• Performs regular maintenance and updates on endpoint devices.
• Loads and configures software on endpoint devices.
• Verifies software functionality and escalates issues.
• Decommissions hardware that has been replaced.
• Completes, updates, and closes Service Center tickets.
• Adheres to University and unit-level policies and procedures and safeguards University assets.
• Monitors systems and advises senior staff of network application status.

Benefits

• Medical benefits
• Dental benefits
• Tuition remission

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED