Supervisor Endpoint Services

Pan-American Life Insurance Group

1d • Hybrid

About The Position

The Endpoint Services Supervisor oversees endpoint strategy, engineering, and lifecycle management for a multinational insurance organization across the United States, Latin America, and the Caribbean. The role leads a specialized endpoint engineering team and is responsible for delivering secure, reliable, and scalable services across Windows, Apple, and Android devices. It partners with IT, Information Security, and business leaders to drive automation, governance, operational excellence, and continuous improvement across the enterprise endpoint environment.

The supervisor defines endpoint strategy and governance; leads platform architecture and lifecycle management; oversees service reliability, compliance, patching, and device health; and partners with Information Security on endpoint risk, vulnerability remediation, and audit requirements. The role also supervises, coaches, and develops endpoint engineers while representing Endpoint Services in enterprise planning and technology decisions.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Systems Administration, Engineering, or a related field.
• At least 5 years in enterprise endpoint engineering and management.
• Experience leading, supervising, and coaching endpoint teams.
• Experience developing endpoint roadmaps, automating operations, and delivering vulnerability remediation and compliance in hybrid and cloud environments.
• Relevant Microsoft Endpoint Management, Microsoft 365, or IT Service Management certification, or equivalent demonstrated experience such as ITIL Foundation.
• Fluency in English and Spanish.
• Ability to lead, coach, develop, and evaluate specialized endpoint engineers.
• Ability to translate business needs into reliable services and a better endpoint experience.
• Collaboration across Infrastructure, Information Security, Network, Identity, Cloud, ITSM, Applications, Architecture, Procurement, and business teams.
• Analytical judgment to recommend improvements, simplify tools, reduce overlap, and optimize costs.

Nice To Haves

• Microsoft 365 Enterprise Administrator Expert (MS-102).
• Entra ID Administrator Associate (SC-300).
• Intune Administrator Associate (MD-102).
• CompTIA Security+.

Responsibilities

• Define the enterprise endpoint strategy and roadmap across the USA, Latin America, and the Caribbean.
• Establish endpoint engineering standards, policies, and governance frameworks, aligning services with business priorities and Information Security requirements.
• Evaluate emerging technologies and recommend investments based on value, risk, and cost; simplify the endpoint toolset and optimize licensing and costs.
• Plan endpoint modernization and standardization across regions and device platforms.
• Lead platform architecture for Intune, Entra ID, Patch My PC, and Ivanti.
• Oversee design, integration, reliability, and lifecycle management for Windows, iOS, iPadOS, and Android.
• Review and approve endpoint designs, configuration standards, and engineering initiatives.
• Provide strategic oversight for application packaging, deployment, patching, and enterprise automation activities performed by the Endpoint Engineering team.
• Use telemetry and analytics to identify configuration drift, reliability issues, emerging risks, and service degradation.
• Resolve complex endpoint architecture issues and recommend scalable, preventive solutions.
• Set Endpoint Services objectives and metrics for reliability, compliance, patching, and device health.
• Automate preventive remediation and improve endpoint performance and user experience.
• Coordinate operational readiness with Infrastructure, Network, Identity, Cloud, ITSM, and Applications.
• Eliminate recurring problems through root cause analysis and permanent engineering fixes.
• Govern provisioning, deployment, updates, refresh, and secure device retirement.
• Partner with Information Security to define and implement endpoint security standards.
• Lead endpoint vulnerability remediation and patching against risk-based priorities agreed with Information Security.
• Provide oversight and governance to ensure endpoint platforms and services meet applicable regulatory, audit, and corporate security requirements.
• Identify emerging endpoint risks and recommend mitigations to IT and Information Security.
• Enforce security baselines and correct configuration drift; Information Security retains security policy and risk governance.
• Provide endpoint audit evidence and deliver remediation plans with Information Security.
• Supervise endpoint engineers; set goals, assign work, and manage performance and accountability.
• Coach and develop engineers through feedback, career plans, knowledge sharing, and technical training.
• Drive proactive engineering and automation to prevent problems and improve the endpoint experience.
• Partner with Architecture, Procurement, Information Security, and business stakeholders on priorities and technology decisions.
• Represent Endpoint Services in enterprise planning and recommend measurable improvements.

Benefits

• Competitive compensation package including base salary and bonus.
• Medical, dental, and vision coverage.
• 401(k).
• Paid time off.
• Tuition reimbursement.
• Medical and dental coverage effective the first of the month following 30 days of service.
• Hybrid work arrangement supporting work-life balance.
• Opportunities for professional growth and career development within a global organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager