Endpoint Services Technician
About The Position
The University of Miami Health System (UHealth) Information Technology Department is hiring a full-time Endpoint Services Technician - Central in Miami. The role provides technical advice and support to academic and administrative staff on endpoint solutions, network communications, and related problems and questions. The technician monitors systems and advises senior staff about network application status. The role also provides customer service and support for endpoint devices, peripheral equipment, and software, including installation, configuration, troubleshooting, maintenance, and updates. The listed duties are not all-inclusive and may be expanded as necessary.
Requirements
- High school diploma or equivalent.
- At least 1 year of relevant experience.
- Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
- Ability to work collaboratively with others and contribute to a team environment.
- Skill in using office software, technology, and relevant computer applications.
- Strong, clear written and verbal communication skills for interacting with colleagues and stakeholders.
Responsibilities
- Act as the first point of contact in problem determination for endpoint solutions and network issues.
- Provide timely and professional customer service to clients.
- Organize and prioritize support requests.
- Monitor, administer, track, and verify the completion of help desk tickets.
- Assist staff with the installation, configuration, and ongoing usability of endpoint devices, peripheral equipment, and software.
- Prepare, install, test, and certify endpoint configurations, including software drivers.
- Conduct basic troubleshooting for endpoint devices.
- Perform regular maintenance and updates on endpoint devices.
- Load and configure software on endpoint devices.
- Verify that software is functional and escalate issues.
- Decommission hardware that has been replaced.
- Complete, update, and close Service Center tickets.
- Adhere to University and unit-level policies and procedures and safeguard University assets.
- Monitor systems and advise senior staff of network application status.
Benefits
- Competitive salaries.
- Comprehensive benefits package, including medical, dental, and tuition remission.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
