Manager of Endpoint Client Services

Tarleton State University•Stephenville, TX

5d•Onsite

About The Position

Tarleton State University is hiring a Manager of Endpoint Client Services in its Division of Information Technology. Under the general direction of the Director of Client Services, the Manager deploys and manages large, complex IT projects or operations in support of enterprise strategy and performs limited specialized technical duties. The position provides leadership for campus IT customer service and endpoint asset management, leading a team that supports the technology customer experience and promotes quality, efficiency, and excellent customer service. The Manager works with technical and non-technical customers, colleagues, and external parties, and supports responsible use of university-approved AI tools and automation to improve endpoint support and operational processes. This is an in-office position in Stephenville, Texas. Regular hours are Monday through Friday, 8 a.m. to 5 p.m., or as work requirements indicate; after-hours or late hours may be needed. The position serves as a Campus Security Authority and is designated CJIS Level 3 security-sensitive. Employment requires a successful CJIS fingerprint background check and applicable security training, with periodic training and other requirements to maintain CJIS responsibilities and access. The University requires a bachelor’s degree in an applicable field or an equivalent combination of education and experience, along with seven years of related experience. The target annual base salary range is $75,589.60 to $88,500, potentially negotiable based on funding and the candidate’s experience and skills. The position is full-time; the University offers a comprehensive benefits package to full-time and qualified part-time employees.

Requirements

Bachelor’s degree in an applicable field or an equivalent combination of education and experience.
Seven years of related experience.
Knowledge of word-processing, spreadsheet, and database applications.
Knowledge of strategic thinking and planning, including project portfolio management, strategic change management, risk management, disaster recovery and business continuity, ROI analysis, resource management, strategic partnerships, conflict management, leadership, emotional awareness, enterprise-level policies, and advanced budgeting.
In-depth knowledge of the global IT industry and trends, IT security regulations, and emerging IT issues.
Ability to multitask and work cooperatively with others.
Excellent written communication, analytical, interpersonal, and organizational skills.
Ability to maintain the security and integrity of critical infrastructure, which may include communications systems, computer networks and systems, cybersecurity systems, electrical grids, hazardous waste treatment systems, or water treatment systems.
Ability to use approved AI-assisted tools responsibly, protect sensitive information, and evaluate outputs for accuracy and suitability.
Successful completion of a CJIS fingerprint background check and applicable CJIS security training, with continued training and requirements to maintain assigned CJIS responsibilities and access.

Nice To Haves

Excellent written and verbal communication skills and a thorough understanding of the computer field, university environments, and the range of IT customers.
Excellent organizational, project management, interpersonal communication, and leadership skills.
General knowledge of information technology trends and practices and endpoint management.
Experience using AI-assisted tools or workflow automation to improve endpoint support, asset management, documentation, or operational reporting.

Responsibilities

Manage IT project portfolios and align resources and staffing to support successful unit operations, the Division and University missions, and strategic goals.
Collaborate with System and University IT executive leaders to formulate IT policies and procedures.
Lead a support team providing executive consultation to the President’s Office and associated Cabinet Offices.
Manage centralized and embedded technical support staff, building customer relationships, prioritizing needs, and identifying solutions; manage relevant IT projects as needed.
Engage with customers, University offices, and vendors.
Expand education, training, and professional development related to office computing tools, and communicate IT services and initiatives to the campus community.
Oversee the lifecycle of University-owned computer equipment, including procurement, technology evaluation and recommendations, deployment, data backup, application access, support, and retirement.
Engage in hardware and software vendor negotiations as needed, seeking cost savings and efficient processes.
Lead staff in completing department goals and initiatives, support their professional development, and provide growth opportunities based on their strengths.
Guide staff in responsible use of approved AI-assisted tools, including protecting sensitive information and verifying generated content.
Participate in industry research, workshops, and continuing education.
Manage resources responsibly and present staffing and budget matters to the Director of Client Services.
Coordinate policies and procedures with other IT units to support responsiveness, service quality, and cost-efficiency.
Use approved AI tools where appropriate to identify recurring endpoint support issues, analyze service and asset-management trends, and recommend workflow and process improvements; verify AI-generated findings and protect sensitive information.
Ensure compliance with University, System, and state policies, security requirements, applicable Texas Administrative Code provisions, and laws governing endpoint systems and approved AI-assisted activities.