Manager of Endpoint Client Services

Texas A&M University System • Stephenville, TX

1d • $71,204 - $88,500 • Onsite

About The Position

Tarleton State University is hiring a Manager of Endpoint Client Services in its Division of Information Technology. Under the general direction of the Director of Client Services, the Manager deploys and manages large, complex IT projects or operations in support of enterprise-level strategy and performs limited specialized technical duties. The role leads campus IT customer service and endpoint asset management, managing a team that supports the technology customer experience and promotes quality, efficiency, and excellent service. The Manager works with technical and non-technical customers, staff, university offices, vendors, and other IT leaders, and supports responsible use of university-approved AI tools and automation to improve endpoint support and operations.

This is an in-office position in Stephenville, Texas. Regular hours are Monday through Friday, 8 a.m. to 5 p.m., or as work requirements indicate; after-hours or late hours may be needed. The position serves as a Campus Security Authority and is CJIS Level 3 security-sensitive, requiring a fingerprint background check and applicable CJIS training.

The successful candidate will manage project portfolios, staffing and resources; lead technical support staff; oversee the lifecycle of university-owned computers; communicate IT services and initiatives; develop customer training; and advise on staffing, budgets, policies, and procedures. The role also promotes staff development, cost-efficient operations, vendor engagement, and compliance with university, system, state, security, and applicable Texas Administrative Code requirements. Approved AI tools may be used to analyze support and asset-management trends and recommend process improvements, with outputs reviewed for accuracy and sensitive information protected.

A bachelor’s degree in an applicable field or an equivalent combination of education and experience, and seven years of related experience are required. The target annual salary range is $71,204 to $88,500, potentially negotiable based on funding and the candidate’s experience and skills. The university states that it offers a comprehensive benefits package for full-time and qualified part-time employees.

Requirements

• Bachelor’s degree in an applicable field or equivalent combination of education and experience.
• Seven years of related experience.
• Knowledge of word-processing, spreadsheet, and database applications.
• Knowledge of strategic thinking and planning, including project portfolio management, strategic change management, risk management, disaster recovery and business continuity, ROI analysis, resource management, strategic partnering, conflict management, leadership, and advanced budgeting.
• In-depth knowledge of the global IT industry and trends, IT security regulations, and emerging IT industry issues.
• Ability to multitask and work cooperatively with others.
• Excellent written communication, analytical, interpersonal, and organizational skills.
• Ability to maintain the security and integrity of critical infrastructure, which may include communications systems, computer networks and systems, cybersecurity systems, or other listed infrastructure.
• Ability to use approved AI-assisted tools responsibly, protect sensitive information, and evaluate outputs for accuracy and suitability.
• Successfully complete a CJIS fingerprint background check and applicable CJIS security training, and meet periodic training and other requirements to retain CJIS responsibilities and access.

Nice To Haves

• Excellent written and verbal communication skills and a thorough understanding of the computer field, the university environment, and the range of IT customers.
• Excellent organizational, project management, interpersonal communication, and leadership skills.
• General knowledge of information technology trends and practices and endpoint management.
• Experience using AI-assisted tools or workflow automation to improve endpoint support, asset management, documentation, or operational reporting.

Responsibilities

• Manage IT project portfolios and align resources and staffing with unit operations, the Division and University missions, and strategic goals.
• Collaborate with system and university IT executive leaders to formulate IT policies and procedures.
• Lead a support team providing executive consultation to the President’s Office and associated Cabinet Offices.
• Manage centralized and embedded technical support staff, develop customer relationships, prioritize needs, identify solutions, and engage with university offices and vendors.
• Expand education, training, and professional development related to office computing tools, and communicate IT services and initiatives to the campus community.
• Oversee the lifecycle of university-owned computer equipment, including procurement, technology evaluation and recommendations, deployment, data backup, application access, support, and retirement.
• Engage in software and hardware vendor negotiations as needed to meet university needs, reduce costs, and improve efficiency.
• Lead staff toward department goals and initiatives, support professional development, and guide responsible use of approved AI-assisted tools.
• Participate in industry research, workshops, and continuing education.
• Manage resources strategically and present staffing and budget matters to the Director of Client Services.
• Coordinate policies and procedures with other IT units to support responsive, high-quality, cost-efficient service.
• Use university-approved AI tools where appropriate to identify recurring endpoint issues, analyze service and asset trends, and recommend workflow improvements; verify results and protect sensitive information.
• Ensure compliance with university, system, and state policies, security requirements, applicable Texas Administrative Code provisions, and laws related to endpoint systems and approved AI-assisted activities.

Benefits

• Comprehensive benefits package for full-time and qualified part-time employees; details are available through the university’s Careers and Benefits Information pages.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager