District IT Supervisor (Client Services and Endpoint Support)

Foothill-De Anza Community College District•El Monte, CA

6d•Onsite

About The Position

The District IT Supervisor (Client Services and Endpoint Support) is a full supervisory-level position responsible for planning, organizing, supervising, reviewing, and participating in information technology services work. Under direction, the supervisor oversees staff and supports the planning, design, configuration, enhancement, integration, and maintenance of educational technology infrastructure, systems, and services. The position exercises independent judgment and provides professional and technical support to assigned administrators. It directly supervises professional and technical staff and coordinates activities with District and college departments, outside agencies, vendors, consultants, and project teams. For Client Services and Endpoint Support, the supervisor leads districtwide endpoint strategy, standards, and lifecycle support across varied environments; oversees endpoint security, detection, and centralized management tools; and ensures reliable instructional and administrative hardware, peripherals, and locally installed systems, including classroom technology where assigned. The role also supports incident response, systems security, project delivery, documentation, budgeting, and improvement of service delivery. The position is based at Central Services and is full-time, permanent, and 12 months per year. Starting salary is $12,957.78 per month, with a full salary range of $12,957.78–$17,355.01 per month. The anticipated starting date is as soon as possible after completion of the search process. The District offers medical coverage for employees and eligible dependents, dental and vision care, an employee assistance program, long-term disability, retirement benefits, and basic life insurance. The position is represented by Teamsters Local 287, and the District participates in CalPERS.

Requirements

Equivalent to an associate degree from an accredited college, with major coursework in computer science, business administration, or a related field.
Five years of increasingly responsible experience in information technology, including one year of lead or supervisory experience.
Understanding of, sensitivity to, and respect for the diverse academic, socioeconomic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation of community college students, faculty, and staff.
Knowledge of employee supervision, leadership, team interaction, budget administration, educational technology systems, hardware and software installation and troubleshooting, network security, database administration, project management, research and data collection, reporting, record keeping, applicable laws and standards, English composition, and customer service.
Ability to select, supervise, train, develop, and objectively evaluate staff; develop and implement goals and policies; prepare and administer budgets and contracts; evaluate service methods; supervise complex educational technology implementation and integration; analyze information needs and system issues; integrate departmental needs with District systems and standards; interpret applicable requirements; prepare clear written materials; prioritize and meet deadlines; communicate effectively; build positive working relationships; and use relevant computer systems and business equipment.
No license or certification is required.

Responsibilities

Plan, organize, assign, review, supervise, and participate in the work of information technology services staff; train staff, evaluate performance, counsel employees, recommend initial disciplinary action, and assist with selection and promotion.
Help develop and implement program goals, objectives, work plans, policies, priorities, procedures, and work standards.
Monitor assigned IT services, identify opportunities to improve service delivery and procedures, recommend changes, and implement approved improvements.
Participate in annual budget preparation, identify future resource needs, prepare cost estimates and justifications, and monitor expenditures.
Review and approve enhancement plans and recommendations; research and analyze technology solutions.
Supervise incident responses to ensure timely resolution, maintain stakeholder communications, identify underlying causes, and design and implement resolutions.
Analyze system performance metrics and data and develop reports and recommendations for service improvements.
Investigate, diagnose, and resolve or refer systems and technology performance or reliability issues; coordinate with IT staff or vendors and provide clients with status, cost, and timeline updates.
Manage and coordinate projects, including assigned scopes of work for bond-funded technology projects; plan and prioritize tasks, coordinate progress and reporting, delegate work, gather requirements, develop documentation, and collaborate with project managers, construction teams, consultants, and vendors.
Supervise and coordinate system operations, monitoring, and security; enforce access and security policies, regularly review permissions, and support cybersecurity incident response and remediation.
Write and maintain technical documentation, including workflow diagrams, design specifications, service level agreements, and technology-use policies and procedures.
Serve as liaison with District and college divisions and departments and outside agencies.
Prepare reports and written materials, supervise working and official files, and ensure proper documentation of operations and activities.
Stay current with IT trends and innovations and implement required policy and procedural changes.
Respond to inquiries and information requests and investigate and respond to complaints from divisions, departments, agencies, and stakeholders.
Lead districtwide endpoint strategy, standards, and lifecycle support across varied environments.
Oversee endpoint protection, detection, and centralized management tools to ensure secure, compliant, and manageable devices.
Ensure reliable operation of instructional and administrative hardware, peripherals, and locally installed systems, including classroom technology installation and maintenance where assigned.
Perform other related duties as assigned or required.