IT Systems and Endpoint Administrator

American Regent, Inc.•New Albany, OH

About The Position

This position administers, supports, and continuously improves end-user computing environments, including desktop and laptop systems, mobile devices, operating systems, and enterprise productivity applications. It supports onboarding and offboarding, asset lifecycle management, and Tier 1 to 3 support for ARI applications. The role also provides advanced technical support, systems administration, and operational engineering across multiple Ohio-based domains. Its work includes identity lifecycle management, endpoint management platforms, IT service management administration, Tanium platform support, and coordination with infrastructure, networking, security, and corporate IT teams. The position supports secure and compliant operations, including within isolated network and lab environments, and helps improve operational efficiency and the user experience.

Requirements

High school diploma required.
At least three years of desktop support or end-user computing experience.
Experience supporting multi-domain environments and identity lifecycle processes.
Hands-on experience with endpoint management platforms such as SCCM, Intune, and Tanium.
Experience administering ServiceNow or similar ITSM platforms.
Strong proficiency with Microsoft Windows operating systems and Microsoft 365 applications.
Working knowledge of Active Directory, Entra ID, GPOs, LDAP, and endpoint management tools.
Familiarity with networking fundamentals, print services, and isolated environments.
Strong analytical, troubleshooting, and problem-solving abilities.
Ability to work effectively in a team-oriented, collaborative environment.
Strong customer service mindset and ability to support diverse user groups.
Excellent communication and technical skills to communicate with customers, evaluate hardware and software requirements, and provide solutions.
Good people skills and ability to interact daily with internal and external customers.

Nice To Haves

Associate degree or technical equivalent.
Relevant certifications such as CompTIA A+, MCSA, MCITP, MCDST, or MOS.
ServiceNow Certified System Administrator (CSA) certification.

Responsibilities

Install, configure, maintain, and support desktop and laptop systems and on-premises and cloud-based applications.
Provide technical support, troubleshooting, and user training for hardware, software, and enterprise applications, including Microsoft Office 365 and related productivity tools.
Install, upgrade, and patch operating systems and software, and maintain endpoint security controls.
Support VPN configurations, installations, and maintenance as directed by Network Security.
Support mobile communication devices and telephony platforms.
Manage hardware lifecycle activities, including installation, replacement, break/fix support, and spare-parts and equipment inventory.
Perform onboarding and offboarding across multiple domains in compliance with JSOX standards, and own Ohio-based user terminations across multiple domains, including isolated networks.
Manage Active Directory and Entra ID accounts, group memberships, distribution lists, shared mailboxes, and access permissions.
Troubleshoot authentication issues, Conditional Access policies, and identity-related incidents.
Administer endpoint management tools, including SCCM, Intune, LDAP, GPO, and Tanium; deploy software packages and troubleshoot endpoint agent issues.
Support multi-domain endpoint operations, including isolated lab environments, and ensure compliance with endpoint security and patching standards.
Configure and maintain ServiceNow catalog items, workflows, forms, notifications, and automation scripts.
Support CMDB data integrity through cleanup, deduplication, and asset attestation; contribute to platform usability and enhancement initiatives.
Collaborate with corporate ITSM teams and vendors, and assist with Discovery and Service Mapping for Change Management processes.
Support equipment intake, deployment, lifecycle management, asset audits, and reconciliation across multiple domains; maintain accurate asset records aligned with compliance standards.
Follow IT policies and JSOX controls; support MFA implementation and maintenance, monitoring, reporting, and compliance validation.
Support email security operations, including message tracing, spam release, and quarantine management.
Assist infrastructure and network teams with server installations, rack-and-stack activities, cabling, and switch-port patching.
Support print server management and coordinate with vendors such as Canon for device deployment and replacement.
Provide technical support for specialized lab systems and environments.
Develop technical training materials, videos, and user documentation using tools such as Camtasia and Clipchamp.
Identify and implement process improvements to increase operational efficiency, reduce ticket volume, improve user experience, and encourage technology adoption.
Perform other tasks and duties as assigned by management.