IT Systems and Cloud Administrator

NetImpact Strategies • Herndon, VA

9d • $80,000 - $110,000 • Onsite

About The Position

NetImpact Strategies, Inc. is seeking an experienced IT Systems and Cloud Administrator to provide technical support and administer the company’s Microsoft 365 environment, Windows endpoints, and Azure cloud infrastructure. The role resolves escalated IT issues, provisions and maintains cloud resources, supports cloud-based application environments, provides Tier I support for the AIForge software product, and assists with the company’s cybersecurity and CMMC compliance program.

The administrator provides Tier II and Tier III technical support, manages Microsoft 365 services and user accounts, and configures identity and access security controls. The role also manages Windows endpoints using Microsoft Intune and endpoint protection tools, administers Azure resources and project-specific cloud environments, and monitors infrastructure performance, security, backups, and costs.

The position supports security operations and CMMC compliance by reviewing and retaining audit logs, assisting with incident response and vulnerability remediation, maintaining security documentation and evidence, and following change-management procedures. It also maintains technical documentation and identifies opportunities to automate routine tasks and improve IT operations, security, and reliability.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• At least 3 years of relevant experience in IT systems administration, technical support, endpoint management, or cloud administration.
• Hands-on experience administering Microsoft 365 services and managing Windows endpoints.
• Hands-on experience with Microsoft Azure, including provisioning and managing cloud resources, configuring virtual networks and access controls, and troubleshooting cloud infrastructure.
• Understanding of identity and access management, network security, endpoint protection, patch management, and troubleshooting.
• Strong problem-solving, documentation, communication, and customer service skills.
• Ability to manage multiple priorities, work independently, and learn new technologies.

Nice To Haves

• Experience with Microsoft 365 GCC High and/or Azure Government.
• Experience with ConnectWise Manage and ConnectWise Automate, including ticket management, remote monitoring and management, software update deployment, and remote access to endpoints.
• Familiarity with CMMC Level 2, NIST SP 800-171, System Security Plans, audit evidence, and security control implementation.
• Experience with Microsoft Defender for Endpoint, Microsoft Intune, endpoint security monitoring, and vulnerability management.
• Experience with Azure networking, virtual machines, virtual desktops, Kubernetes or container infrastructure, databases, and cloud monitoring.
• Experience with PowerShell, Azure CLI, scripting, or automation.
• Familiarity with incident response, security logging, and backup and recovery.
• Relevant Microsoft or Azure certifications.

Responsibilities

• Provide Tier II and Tier III technical support for hardware, software, network, authentication, and cloud-related issues.
• Administer Microsoft 365 services, including SharePoint, Teams, Exchange, OneDrive, and Microsoft Entra ID.
• Manage user accounts, licenses, permissions, onboarding, and offboarding.
• Configure, maintain, and troubleshoot identity and access security controls, including multi-factor authentication, Conditional Access policies, and other Microsoft 365 security settings.
• Use ConnectWise Manage to document, track, and resolve IT service requests and incidents.
• Provide Tier I technical support for the AIForge software product, troubleshoot user issues, assist with basic configuration and access questions, document requests, and escalate issues as appropriate.
• Use Microsoft Intune to enroll, configure, manage, and monitor Windows endpoints and applicable mobile devices.
• Image, provision, configure, and deploy laptops, operating systems, and required applications.
• Manage operating system and third-party software updates, endpoint compliance, encryption, and security configurations.
• Monitor and maintain endpoint protection and security tools, including Microsoft Defender for Endpoint, Microsoft Defender Antivirus, and Windows Defender Firewall.
• Use remote monitoring and management tools to deploy software updates, remotely access company laptops for troubleshooting, and maintain endpoint health and security.
• Troubleshoot endpoint issues and maintain hardware and software inventories.
• Provision, configure, and maintain Azure resources and project-specific cloud environments.
• Deploy and administer virtual machines, virtual desktops, virtual networks, Azure Firewall, Kubernetes and container infrastructure, databases, storage, and other cloud resources supporting application environments.
• Configure and maintain cloud networking, connectivity, access permissions, and security controls.
• Monitor cloud resource health, performance, logging, backups, recovery capabilities, and security configurations.
• Troubleshoot cloud infrastructure issues, document configurations, and monitor resource utilization and costs.
• Develop knowledge of new Azure services and technologies as needed to support company and project requirements.
• Collect, review, and retain audit logs from Microsoft 365, endpoints, and Azure environments in accordance with company procedures.
• Monitor security alerts, investigate potential issues, and support incident response activities.
• Maintain and help implement existing security controls, configuration baselines, and security procedures supporting CMMC compliance.
• Assist with maintaining the System Security Plan, system security documentation, asset inventories, and other CMMC compliance records.
• Collect, organize, and maintain evidence supporting security control implementation and assessment.
• Support vulnerability remediation, access reviews, security configuration management, and ongoing security monitoring.
• Follow established change-management procedures, document system changes, and maintain technical documentation, system configurations, procedures, and network or cloud architecture diagrams.
• Identify opportunities to automate routine administrative tasks and improve IT operations, security, and reliability.

Benefits

• Comprehensive medical, dental, and vision insurance starting the first of the month after joining the team.
• 401(k) plan with immediately vested employer contributions; no matching required.
• Generous paid time off policy.
• One additional day of paid wellness leave per calendar year.
• Ten federal holidays observed.
• Pet insurance.
• Tuition reimbursement.
• Internal training programs and company-sponsored industry certifications.
• Team-building activities, community volunteering, quarterly headquarters days, wellness events, happy hours, and family events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level