Microsoft Endpoint Services Manager

CACI International•Chantilly, VA

5d•$98,500 - $206,800•Hybrid

About The Position

CACI is seeking a Microsoft Endpoint Services Manager to lead a Unified Endpoint Management (UEM) engineering team supporting the EITaaS program. The manager will guide and mentor engineers responsible for architecting, implementing, and enhancing an enterprise-grade UEM solution for Microsoft Windows endpoints across the Department of the Air Force. The role focuses on engineering excellence, operational efficiency, continuous improvement, and alignment with CACI technical standards and EITaaS strategic objectives. CACI’s EITaaS environment provides enterprise ITSM, service desk operations, endpoint management and security, CONUS/OCONUS field support, and full life-cycle sustainment for end-user devices. The team’s engineering outcomes support the DAF’s shift from IT-centric to mission-focused operations, improving enterprise agility, reliability, and security. This is a hybrid position with on-site work in Chantilly, Virginia. Travel is up to 10% within the continental United States. An active DoD Secret clearance is required.

Requirements

12 or more years of relevant experience; a bachelor’s degree in a relevant field may substitute for five years of relevant experience.
At least eight years of experience in UEM systems engineering, including at least five years in a leadership role.
Demonstrated understanding of operations in a complex hybrid environment.
Experience managing and developing teams of six or more experienced professionals.
Strong leadership skills.
Excellent communication and interpersonal skills, including the ability to influence stakeholders and explain policies and procedures within and outside the job function.
Advanced knowledge of UEM systems engineering and related technical disciplines.
Active DoD Secret clearance.
Excellent verbal and written communication skills.
Ability to operate in a fast-paced, highly complex environment with frequently changing requirements.

Nice To Haves

Experience with ServiceNow.
Additional certifications such as PMP, ITIL, CISSP, or Microsoft certifications.
Experience implementing and optimizing cloud-based UEM solutions.
Experience with DoD, DOW, or federal agencies.

Responsibilities

Lead the design and definition of system architecture for Windows desktop solutions and applications.
Review the completion and implementation of system additions and enhancements, and recommend continual improvements to senior leaders.
Lead the planning and execution of UEM engineering projects to enhance and optimize tool implementations.
Manage a team of experienced engineers and administrators focused on enterprise endpoint management platforms and tools for software deployment, patching, and compliance reporting.
Maintain and document workflows, designs, and data flows for endpoint platforms and management tools, with a focus on security and compliance.
Partner with Infrastructure and Security teams on project execution and incident resolution.
Establish endpoint configuration standards across a large, complex enterprise environment.
Plan, execute, and close engineering projects, ensuring delivery on time, within scope, and on budget.
Develop and implement strategies to improve UEM processes, systems, and products, focusing on short-term results of one year or less.
Identify and communicate risks and issues, and provide mitigation recommendations.
Maintain industry knowledge focused on security and compliance, and provide continual improvement recommendations.
Develop dashboards, reports, and metrics that help leadership make decisions and assess enterprise system health.
Communicate and collaborate effectively with customers, stakeholders, and peers.
Provide daily updates on project status, roadblocks, and support needs.
Support engineers’ growth and accountability by identifying individual development opportunities.