Microsoft Endpoint Services Manager

CACI•Chantilly, VA

3d•Hybrid

About The Position

CACI is seeking a Microsoft Endpoint Services Manager to lead a Unified Endpoint Management (UEM) engineering team supporting the EITaaS program. The role guides and mentors engineers responsible for architecting, implementing, and enhancing an enterprise-grade UEM solution for Microsoft Windows endpoints across the Department of the Air Force. The manager is responsible for engineering excellence, operational efficiency, and alignment with CACI technical standards and EITaaS program objectives. The team’s work supports the DAF’s shift toward mission-focused operations by improving enterprise agility, reliability, and security. CACI’s EITaaS program provides enterprise IT service management, service desk operations, endpoint management and security, CONUS and OCONUS field support, and end-user device life-cycle sustainment. This is a hybrid position with on-site work in Chantilly, Virginia. Travel is up to 10% within the continental United States.

Requirements

12 or more years of relevant experience; a bachelor's degree in a relevant field may substitute for five years of relevant experience.
At least eight years of experience in Unified Endpoint Management systems engineering.
At least five years of experience in a leadership role.
Demonstrated understanding of operations in a complex hybrid environment.
Strong leadership skills and experience managing and developing teams of six or more experienced professionals.
Excellent communication and interpersonal skills, including the ability to influence stakeholders and explain policies and procedures inside and outside the job function.
Advanced knowledge of UEM systems engineering and related technical disciplines.
Active DoD Secret clearance.
Excellent verbal and written communication skills.
Ability to operate in a fast-paced, highly complex environment with frequently changing requirements.

Nice To Haves

Experience with ServiceNow.
Certifications such as PMP, ITIL, CISSP, or Microsoft certifications.
Experience implementing and optimizing cloud-based UEM solutions.
Experience with DoD, DOW, or federal agencies.

Responsibilities

Lead the design and definition of system architecture for Windows desktop solutions and applications.
Review implementation of system additions and enhancements and recommend continual improvements to senior leaders.
Lead planning and execution of UEM engineering projects focused on improving and optimizing tool implementations.
Manage a team of engineers and administrators responsible for enterprise endpoint management platforms and tools for software deployment, patching, and compliance reporting.
Maintain and document endpoint platform workflows, designs, and data flows, with a focus on security and compliance.
Partner with Infrastructure and Security teams on project execution and incident resolution.
Establish endpoint configuration standards across a large, complex enterprise environment.
Plan, execute, and close engineering projects, ensuring delivery on time, within scope, and on budget.
Develop and implement short-term strategies to improve UEM processes, systems, and products.
Identify and communicate risks and issues and provide mitigation recommendations.
Maintain industry knowledge, promote a secure and compliant environment, and recommend continual improvements.
Develop dashboards, reports, and metrics that help leadership make decisions and assess enterprise system health.
Communicate and collaborate with customers, stakeholders, and peers.
Provide daily updates on project status, roadblocks, and support needs.
Support engineers’ growth and accountability by identifying individual development opportunities.