Supervisor, Customer Serv PHC

Lincare • Sierra Vista, AZ

2d

About The Position

The Supervisor, Customer Serv PHC assists the Customer Service Manager in supervising staff and provides leadership and support to referral sources and customers while following processes and procedures established by Leadership. The role oversees staff training, department operations, payroll processing, staffing activities, and performance evaluations. It also handles escalated customer or referral-source situations and evaluates opportunities to improve departmental processes.

Requirements

• High school diploma or GED required.
• Ability to read and analyze documents such as prescriptions and chart notes.
• Ability to prioritize and plan activities for subordinates and delegate appropriately.
• Ability to multitask.
• Ability to follow up on outstanding projects and tasks.
• Moderate computer skills.
• Moderate typing skills.

Nice To Haves

• Associate's degree preferred.
• Three to five years of healthcare experience preferred.
• Previous supervisory experience preferred.

Responsibilities

• Supervise department staff.
• Train all Customer Service staff.
• Monitor the flow of orders to and from the Customer Service Department.
• Handle escalated situations involving patients, customers, or referral sources.
• Process department payroll.
• Recruit, hire, discipline, and supervise department staff.
• Evaluate the Customer Service Department.
• Monitor incoming phone-call volume to determine whether additional support is needed.
• Evaluate and recommend departmental process improvements.

Benefits

• Ongoing training and advancement opportunities.
• Comprehensive medical coverage.
• Dental coverage.
• Vision coverage.
• Paid time off.
• Retirement savings.
• Tuition reimbursement.
• Employee referral program.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED