PHC Supervisor

SavATree•South Burlington, VT

11d

About The Position

The Plant Health Care Supervisor manages pest, disease, and cultural conditions affecting ornamental plants on client landscapes and oversees the day-to-day operations of Plant Health Care Services and a team of specialists. The role focuses on exceeding client expectations and meeting key performance indicators while balancing safety, quality, and production. The supervisor leads team meetings and training, monitors and treats plant health conditions, communicates with clients, prepares diagnostic reports, and provides feedback to arborists. The role also oversees safe and compliant application of technical materials, route and service scheduling support, inventory, fleet and equipment readiness, service quality, audits, and sales support. The position may require overtime and weekend work and involves working indoors and outdoors in varied weather conditions on commercial and residential properties. SavATree describes its mission as preserving the beauty and health of the outdoors through tree, shrub, and lawn care. The company says it invests in training and continuing education and provides team members with resources and opportunities to grow their careers. Compensation is $36–$42 per hour, with a $5,000 sign-on bonus based on experience.

Requirements

Associate’s or bachelor’s degree from an accredited college or university in Arboriculture, Horticulture, Forestry, Biology, Plant Science, Environmental Sciences, or relevant experience.
Current pesticide certifications required by the governing state’s laws.
Valid driver’s license to operate a motor vehicle in the governing state.
Minimum 2–3 years of experience in Plant Healthcare Services and pesticide application.
Strong written and verbal communication skills.
A can-do attitude and willingness to receive personal feedback and coach others.
Ability to perform maintenance work and small-tool and equipment repairs.
Ability to fulfill essential job functions in a consistently alert and safe manner.
Ability to sit and navigate or use a computer system.
Ability to balance, bend, climb, and kneel, and lift 50 pounds.
Ability to work both inside and outside in all weather conditions on commercial and residential properties.
Frequently use personal protective equipment for safety.

Nice To Haves

Commercial driver’s license (CDL).

Responsibilities

Supervise PHC Specialists and hold weekly meetings to review production, business goals, safety, quality, customer service, training, questions, and concerns.
Complete Arbor Patrol Specialist (PHC 4) duties and ensure treatments and products are applied at the proper time and in compliance with requirements.
Direct team members’ learning activities based on Plant Healthcare Master Trainer qualifications.
Monitor, diagnose, and treat pest, disease, physical, and cultural conditions affecting trees and shrubs on designated client properties.
Interact professionally with clients, prepare written diagnostic reports, explain available control measures, answer questions, and ensure solutions are successful.
Complete reports and provide the responsible Arborist with feedback on identified problems, actions taken, and results achieved.
Load, handle, mix, and apply technical materials safely in accordance with company procedures, product label directions, and local, state, and federal regulations.
Drive company vehicles, navigate routes using maps and GPS, and operate equipment safely.
Review KPIs and Prodeo reports, including Done-To-Do, Services to Exclude and Prioritize, and Routing Template.
Maintain inventories of materials and supplies for daily PHC operations in accordance with Lean Sigma principles.
Monitor the PHC fleet and equipment to ensure specialists have the tools needed to serve clients; ensure equipment and vehicles are repaired, maintained, and cleaned.
Participate in sales activities, including winter-season sales and customer renewals, support arborists in closing sales, and develop program recommendations.
Monitor and enforce safety regulations and policies for PHC specialists to ensure compliance with regulatory agencies.
Implement spill containment and cleanup procedures, follow accident-reporting safety protocols, and complete appropriate follow-up for root cause analysis and shared learning.
Assist the Routing department with scheduling PHC services.
Monitor service quality and customer satisfaction to ensure contracted Plant Health services meet or exceed company standards.
Complete audit activities as required.