Supervisor, Customer Serv PHC

Lincare • Tucson, AZ

2d

About The Position

This employee assists the Customer Service Manager in supervising staff and provides leadership and support to referral sources and customers while following processes and procedures established by Leadership. The role oversees customer service operations, staff development, escalations, and department administration.

Requirements

• High school diploma or GED required.
• Ability to read and analyze documents such as prescriptions and chart notes.
• Ability to prioritize and plan activities for subordinates and delegate appropriately.
• Ability to multitask.
• Ability to follow up on outstanding projects and tasks.
• Moderate computer skills.
• Moderate typing skills.

Nice To Haves

• Associate's degree preferred.
• 3–5 years of healthcare experience preferred.
• Previous supervisory experience preferred.

Responsibilities

• Supervise and support staff.
• Train all Customer Service staff.
• Monitor the flow of orders to and from the Customer Service Department.
• Handle escalated situations involving patients, customers, or referral sources.
• Process department payroll.
• Recruit, hire, discipline, and supervise department staff.
• Conduct evaluations of the Customer Service Department.
• Monitor incoming phone call volume to determine whether additional support is necessary.
• Evaluate and recommend department process improvements.

Benefits

• Ongoing training and advancement opportunities.
• Comprehensive medical, dental, and vision coverage.
• Paid time off.
• Retirement savings.
• Tuition reimbursement.
• Employee referral program.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED