PHC Supervisor

SavATree•South Burlington, VT

12d•$36 - $42

About The Position

The Plant Health Care Supervisor manages pest, disease, and cultural conditions affecting ornamental plants on client landscapes and oversees the day-to-day operations of Plant Health Care Services and a team of specialists. The role focuses on exceeding client expectations and achieving key performance indicators while balancing safety, quality, and production. The supervisor leads and trains PHC specialists, monitors and treats plant health conditions, communicates diagnostic findings and recommendations to clients, and reports results to the responsible arborist. The role also coordinates service scheduling, sales support, inventory, vehicles and equipment, regulatory compliance, safety practices, quality assurance, and audit activities. The physical environment includes indoor and outdoor work on commercial and residential properties in all weather conditions. The role may require overtime and weekend work. The position pays $36–$42 per hour, depending on experience, and includes a $5,000 sign-on bonus.

Requirements

Associate or bachelor’s degree from an accredited college or university in Arboriculture, Horticulture, Forestry, Biology, Plant Science, Environmental Sciences, or relevant experience.
Current pesticide certifications required by the governing state’s laws.
Valid driver’s license to operate a motor vehicle in the governing state.
Minimum 2–3 years of experience in Plant Healthcare Services and pesticide application.
Strong written and verbal communication skills.
A can-do attitude and willingness to receive personal feedback and coach others.
Ability to perform maintenance work and small tool and equipment repairs.
Ability to fulfill essential job functions consistently while alert and working safely.
Ability to sit and navigate or use a computer system.
Ability to balance, bend, climb, and kneel; lift 50 pounds; and frequently use personal protective equipment.

Nice To Haves

Commercial driver's license (CDL).

Responsibilities

Supervise PHC Specialists and hold weekly meetings covering production, business goals, safety, quality, customer service, technical training, questions, and issues.
Perform the duties of an Arbor Patrol Specialist (PHC 4) and ensure treatments and products are used at the proper time and in compliance with requirements.
Direct team members’ learning activities based on Plant Healthcare Master Trainer qualifications.
Monitor, diagnose, and treat pest, disease, physical, and cultural conditions affecting trees and shrubs on designated client properties.
Provide clients with written diagnostic reports identifying plant hosts, conditions, and available control measures.
Communicate professionally with clients, provide additional information, answer questions, and ensure solutions are successful.
Complete reports and provide the responsible Arborist with feedback on problems, actions taken, and results achieved.
Safely load, handle, mix, and apply technical materials according to company procedures, label directions, and applicable local, state, and federal regulations.
Drive company vehicles, navigate routes using maps and GPS, and operate equipment safely.
Review key performance indicators and Prodeo reports, including Done-To-Do, Services to Exclude and Prioritize, and Routing Template.
Maintain inventories of materials and supplies for daily Plant Health Care operations in accordance with Lean Sigma principles.
Monitor PHC fleet and equipment, ensure specialists have necessary tools, and ensure equipment and vehicles are repaired, maintained, and cleaned.
Participate in sales activities, including winter-season sales, customer renewals, supporting arborists in closing sales, and developing program recommendations.
Monitor and enforce safety regulations and policies for PHC specialists to ensure compliance with regulatory agencies.
Implement spill containment and cleanup procedures, follow accident-reporting safety protocols, and complete follow-up root cause analysis and shared learning activities.
Assist the Routing department with scheduling PHC services.
Monitor service quality and customer satisfaction to ensure contracted Plant Health services meet or exceed company standards.
Complete required audit activities.