Supervisor, Critical Operations

QTS Data Centers • Irving, TX

14d • Onsite

About The Position

The Supervisor, Critical Operations supervises the tactical execution, installation, repair, and maintenance of electrical, mechanical, fire/life safety (FLS), plumbing/piping equipment, machinery, and controls in and around the facility. The role coordinates electrical, mechanical, and plumbing maintenance; maintenance contracting for critical equipment; capital equipment replacement planning; and new construction, with direct responsibility for deploying the Critical Operations Team.

The supervisor also assists data center customers with requests, installations, and related projects. Team leadership responsibilities include assigning work and developing, training, coaching, and mentoring team members. The position supports a 7x24x365 data center environment and is not eligible for remote or hybrid work.

The role establishes and maintains facility policies and procedures within management and corporate guidelines and applicable regulations. It plans and manages emergency response, leads preventive and corrective maintenance of critical systems and the building, oversees work orders and budgets, and ensures customer requests and operational issues are resolved promptly. The supervisor provides updates to the Critical Operations Manager and Site Director and may stand in for the Critical Operations Manager as needed.

Requirements

• At least four years of workplace or relevant industry experience.
• Previous direct or indirect people leadership experience.
• Strong people skills and ability to interface with all levels of the organization.
• Exceptional customer service skills.
• Ability to analyze system operation, determine causes of problems or malfunctions, and take corrective action.
• Ability to manage complex situations outside management hours as a single point of contact.
• Strong written, verbal, and interpersonal skills.
• Ability to function in a team environment.
• Ability to acquire and apply job-related knowledge within established guidelines and expectations.
• Ability to perform frequent typing, standing, walking, pushing, pulling, bending, reaching, and lifting.
• Regularly lift 10 to 50 pounds; heavier weights are handled with other individuals or lifting aids.

Nice To Haves

• At least six years of workplace or relevant industry experience.
• Previous people leadership experience in a data center environment.

Responsibilities

• Establish, implement, and maintain facility policies, procedures, and organizational structure within management and corporate guidelines and applicable laws and regulations.
• Develop emergency response plans and manage and report incidents involving electrical, mechanical, controls, and plumbing systems.
• Lead, organize, monitor, and perform preventive maintenance on refrigeration, heat exchangers, HVAC, electrical systems, emergency backup systems, and hot water systems.
• Oversee preventive and corrective maintenance work orders for critical systems and the building structure; order and budget for parts and supervise completion of maintenance work.
• Facilitate data center space and cable plant design, implementation, and maintenance.
• Ensure incidents and work orders are updated and resolved in a timely manner.
• Lead responses to emergencies, including fires, evacuations, and equipment failures, and respond to customer concerns.
• Review and provide input for preparation and implementation of an effective operating budget.
• Consult subject matter experts to resolve operational problems, develop and authorize operating procedures, and approve major estimates.
• Comply with departmental policies for safe storage, use, and disposal of hazardous materials.
• Supervise the team to maintain a clean, organized, and safe workplace.
• Provide updates and reports to the Critical Operations Manager and Site Director, and stand in for the Critical Operations Manager as needed.
• Supervise, train, develop, mentor, and coach Critical Operations Technicians; assign work and establish performance goals, monitor progress, and support professional development and team success.
• Ensure customer requests are completed and resolved in a timely manner.
• Assist customers on the data center floor with requests, customer installations, and other customer-related projects.

Benefits

• Medical, dental, vision, life, and disability insurance.
• 401(k) retirement plan with Roth and Traditional matching contributions and immediate vesting.
• Flexible spending and HSA accounts.
• Paid holidays, paid time off, paid volunteer days, and floating holidays.
• Employee assistance program.
• Tuition assistance and tuition reimbursement.
• Parental leave and military leave assistance and benefits.
• QTS scholarship for employee dependents.
• Wellness program.
• Bonus or commission eligibility; this role may be bonus eligible.
• Stock Purchase Plan.
• Holiday compensation when working holidays.
• Pet insurance and legal insurance.
• Q-Rest Sabbatical Program.
• Q-Anniversary Service Award Program.
• QTS Charitable Matching Gift Program.
• QTS Crisis Fund.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed