Supervisor, Critical Operations (Swing/Nights)

Quality Technology Services • Eagle Mountain, UT

10d • Onsite

About The Position

The Supervisor, Critical Operations supervises the tactical execution, installation, repair, and maintenance of electrical, mechanical, fire/life-safety (FLS), plumbing/piping equipment, machinery, and controls throughout the building. The role coordinates electrical, mechanical, and plumbing maintenance; maintenance contracting for critical equipment; capital equipment replacement planning; and new construction, with direct responsibility for deploying the Critical Operations Team. The supervisor also assists customers on the Data Center floor, supports customer installations and related projects, and leads staff development, on-the-job training, coaching, mentoring, and job assignments.

This position supports a 7x24x365 data center environment and is not eligible for remote or hybrid work. The supervisor leads emergency response and preventive and corrective maintenance, oversees work orders and budgets, and reports to the Critical Operations Manager and Site Director. The role has direct reports and may stand in for the Critical Operations Manager as needed. The position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching, and regular lifting of 10–50 pounds; heavier lifting is performed with other individuals or lifting aids.

Requirements

• Four or more years of workplace or relevant industry experience.
• Previous direct or indirect people leadership experience.
• Excellent people skills and ability to interface with all levels of the organization.
• Exceptional customer service skills.
• Ability to analyze system operations, identify causes of problems or malfunctions, and take corrective action.
• Ability to manage complex situations outside management hours as a single point of contact.
• Strong written, verbal, and interpersonal skills.
• Ability to function in a team environment.
• Ability to acquire and apply job-related knowledge within established guidelines and expectations.
• Ability to meet the position’s physical demands, including frequent typing, standing, walking, pushing, pulling, bending, reaching, and regular lifting of 10–50 pounds; heavier lifting is done with assistance or lifting aids.

Nice To Haves

• Six or more years of workplace or relevant industry experience.
• Previous people leadership experience in a data center environment.

Responsibilities

• Establish, implement, and maintain facility policies, procedures, and organizational structure within management and corporate policy and applicable regulations and laws.
• Develop emergency response plans, manage responses, and report incidents and emergencies involving electrical, mechanical, controls, and plumbing systems.
• Lead, organize, monitor, and perform preventive maintenance on refrigeration, heat exchanger, HVAC, electrical, emergency backup, and hot water systems.
• Oversee preventive and corrective maintenance work orders for critical systems and building structure.
• Order and budget necessary parts, supervise work, and ensure maintenance is completed.
• Facilitate data center space and cable plant design, implementation, and maintenance.
• Ensure incidents and work orders are completed, updated, and resolved promptly.
• Lead responses to emergencies, including fire, evacuation, and equipment failure, as well as customer concerns.
• Review and contribute to preparation and implementation of an effective operating budget.
• Consult subject matter experts to resolve operational problems, develop and authorize operating procedures, and approve major estimates.
• Comply with departmental policies for safe storage, use, and disposal of hazardous materials.
• Supervise the team to maintain a clean, organized, and safe workplace.
• Provide updates and reports to the Critical Operations Manager and Site Director, and stand in for the Critical Operations Manager as needed.
• Supervise, train, develop, mentor, and coach Critical Operations Technicians.
• Manage direct reports, establish performance goals, monitor progress, and support professional development and team success.
• Ensure customer requests are completed and resolved promptly.
• Assist customers on the Data Center floor, support customer installations, and work on customer-related projects.
• Coordinate and integrate electrical, mechanical, and plumbing maintenance, critical-equipment service contracting, capital replacement planning, new construction, and tactical deployment of the Critical Operations Team.

Benefits

• Medical, dental, vision, life, and disability insurance.
• 401(k) retirement plan with Roth and Traditional matching contributions and immediate vesting.
• Flexible spending and HSA accounts.
• Paid holidays, paid time off, and paid volunteer days.
• Employee assistance program.
• Tuition assistance and tuition reimbursement.
• Parental leave and military leave assistance and benefits.
• QTS scholarship for employee dependents.
• Wellness program.
• Competitive benefits package and other company benefits.
• The role may be bonus eligible; the posting also states every employee is bonus or commission eligible.
• Generous PTO and floating holidays.
• Stock Purchase Plan (SPP).
• Holiday compensation when working holidays.
• Pet and legal insurance.
• Q-Rest Sabbatical Program.
• Q-Anniversary Service Award Program.
• QTS Charitable Matching Gift Program.
• QTS Crisis Fund.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed