Supervisor, Critical Operations (Swing/Nights)
About The Position
The Supervisor, Critical Operations supervises the tactical execution, installation, repair, and maintenance of electrical, mechanical, fire/life-safety (FLS), plumbing/piping equipment, machinery, and controls throughout the building. The position coordinates electrical, mechanical, and plumbing maintenance; manages contractors servicing critical equipment; plans capital equipment replacement and new construction; and directs the tactical deployment of the Critical Operations Team. The supervisor also assists data center customers with requests, installs, and other projects, and leads team development, training, coaching, mentoring, and staffing assignments. This role supports a 7X24X365 data center environment and is not eligible for remote or hybrid work. It may require frequent typing, standing, walking, pushing, pulling, bending, reaching, and regular lifting of 10–50 pounds; heavier items are handled with other people or lifting aids. The position reports updates to the Critical Operations Manager and Site Director and may stand in for the Critical Operations Manager as needed.
Requirements
- Four or more years of workplace or relevant industry experience.
- Previous direct or indirect people leadership experience.
- Excellent people skills and ability to interface with all levels of the organization.
- Exceptional customer service skills.
- Ability to analyze system operations, determine causes of problems or malfunctions, and take corrective action.
- Ability to manage complex situations outside management hours as a single point of contact.
- Strong written, verbal, and interpersonal skills.
- Ability to function in a team environment.
- Ability to acquire and apply job-related knowledge within established guidelines and expectations.
- Ability to perform frequent typing, standing, walking, pushing, pulling, bending, reaching, and regular lifting of 10–50 pounds; heavier lifting is done with assistance or lifting aids.
Nice To Haves
- Six or more years of workplace or relevant industry experience.
- Previous people leadership experience in a data center environment.
Responsibilities
- Establish, implement, and maintain facility policies, procedures, and organizational structure in accordance with management direction, corporate policy, and applicable laws and regulations.
- Develop emergency response plans, manage responses, and report incidents involving electrical, mechanical, controls, and plumbing systems.
- Lead, organize, monitor, and perform preventive maintenance on refrigeration, heat exchangers, HVAC, electrical equipment, emergency backup systems, and hot water systems.
- Oversee preventive and corrective maintenance work orders for critical systems and the building structure; order and budget parts and supervise maintenance work.
- Facilitate data center space and cable plant design, implementation, and maintenance.
- Ensure incidents and work orders are completed, updated, and resolved in a timely manner.
- Lead responses to emergencies, including fires, evacuations, equipment failures, and customer concerns.
- Review and provide input to the operating budget.
- Consult subject matter experts to resolve operational problems, develop and authorize procedures, and approve major estimates.
- Follow departmental policies for the safe storage, use, and disposal of hazardous materials.
- Maintain a clean, organized, and safe workplace through team supervision.
- Provide updates and reports to the Critical Operations Manager and Site Director, and stand in for the Critical Operations Manager as needed.
- Supervise, train, develop, mentor, and coach Critical Operations Technicians.
- Manage direct reports, set performance goals, monitor progress, and support professional development and team success.
- Ensure customer requests are completed and resolved in a timely manner.
- Assist customers on the data center floor with requests, installations, and other customer-related projects.
- Coordinate staffing assignments and lead the tactical deployment of the Critical Operations Team.
Benefits
- Medical, dental, vision, life, and disability insurance
- 401(k) retirement plan with Roth and Traditional matching contributions and immediate vesting
- Flexible spending and health savings accounts
- Paid holidays, paid time off, paid volunteer days, and floating holidays
- Employee assistance program
- Tuition assistance and tuition reimbursement
- Parental leave
- Military leave assistance and military benefits package
- Scholarship for employee dependents
- Wellness program
- Bonus or commission eligibility
- Stock Purchase Plan
- Pet and legal insurance
- Q-Rest Sabbatical Program
- Q-Anniversary Service Award Program
- QTS Charitable Matching Gift Program
- QTS Crisis Fund
- Holiday compensation when working holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
