1106 - Supervisor, Critical Facilities Operations
About The Position
The Supervisor, Critical Facilities Operations supervises the day-to-day operations, maintenance, and improvement of a data center’s physical infrastructure. The role provides training, expertise, and guidance to Data Center Technicians and Facilities Technicians, and supports reliable, efficient facilities services while meeting customer service-level requirements and applicable safety and regulatory standards. Regular, predictable attendance is essential. This position is performed onsite at a data center facility, despite a separate statement in the posting describing the position as remote. The work environment may have varying temperatures and loud noises and involves extensive daily computer use. The supervisor must be available for emergency response and after-hours escalation, carry a cell phone during assigned shifts and emergencies, and be willing to work outside normal business hours, including weekends, late nights, and holidays. A monthly stipend may be provided for applicable personal-device expenses. The posted base salary range is $108,900–$155,600, depending on experience, education, and location. Regular full-time employees are eligible for an annual bonus based on individual and company performance.
Requirements
- Bachelor of Science in Engineering or equivalent work experience, normally obtained with 5–6 years of related experience.
- At least 5 years in a mechanical or electrical role within critical facilities, including a power or critical electrical power/mechanical environment.
- At least 2 years as a foreman, lead, or senior-level technician in a critical facility environment.
- Strong background in electrical and mechanical systems design review, layout, installation, commissioning, and operations.
- Expert knowledge of low-voltage systems, including fire, security, and PLCs.
- Expert knowledge of NFPA electrical, fire and life-safety requirements, building codes, NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues.
- Expert knowledge of industrial safety practices, including lockout/tagout, arc-flash protection, OSHA requirements, and state regulations.
- Experience with data trending, tracking, and analysis, and ability to learn and use PC-based integrated critical monitoring systems.
- Strong supervisory skills and excellent written and verbal communication skills.
- Extensive hands-on experience installing, maintaining, and troubleshooting large commercial and industrial mechanical and electrical systems, including the systems and equipment listed in the posting.
- Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Project.
- Ability to train electrical and mechanical teams on systems and procedures.
- Ability to conduct power and fire-system capacity, safety, and code-compliance assessments.
- Ability to work in and promote a rigorous, process-driven team environment; logically analyze and solve problems; manage multiple projects; and maintain attention to detail.
- CPR/First Aid and NFPA 70E certification during employment.
- Forklift certification.
- Ability to respond to data center emergencies and participate in after-hours notification and escalation protocols.
- Willingness to work outside normal business hours, including weekends, late nights, and holidays.
- A valid driver’s license is required for onsite leaders with direct reports.
- Must wear leather, closed-toe shoes with a solid rubber sole.
- Ability to lift equipment weighing up to 50 pounds; climb ladders and work on raised platforms; and perform close visual computer work and dexterous equipment and computer operation.
Nice To Haves
- Certified Electrician in the state where assigned.
- Experience in a data center, hospital, semiconductor, or power plant environment.
Responsibilities
- Supervise Data Center Technicians and Facilities Technicians.
- Operate and maintain the data center to support optimal customer uptime for facilities services, including electrical and cooling systems.
- Assign CFOps team tasks in compliance with local, state, and federal fire, health, and life-safety requirements.
- Coordinate daily operations and schedule maintenance for critical and non-critical systems.
- Support CFOps team goals, including budget, staffing, NPS, and efficiency objectives.
- Analyze data center equipment and operating conditions to improve effectiveness, efficiency, safety, cost, longevity, and reliability.
- Train Data Center Technicians on equipment, preventive maintenance, quality assurance, and CFOps procedures and processes; maintain training documentation and provide it to HR.
- Recommend new technologies and improvements while maintaining customer SLA requirements, efficiency, and budget expectations.
- Work with customers to deliver successful installations that meet or exceed expectations.
- Supervise the safety and well-being of the CFOps team.
- Manage shift assignments, review and approve timekeeping, and approve PTO for assigned technicians.
- Write and review critical and non-critical MOPs, SOPs, and SMPs, and provide input on these procedures.
- Supervise execution of critical and non-critical MOPs and ensure their thorough completion.
- Perform other duties as assigned.
Benefits
- Annual bonus for regular full-time employees, with payout dependent on individual and company performance.
- Paid time off.
- Medical insurance.
- Dental insurance.
- Vision benefits.
- Life and supplemental insurance.
- Short-term and long-term disability coverage.
- Flexible spending account.
- 401(k) retirement plan.
- Monthly stipend for applicable personal-device expenses.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
