1106 - Supervisor, Critical Facilities Operations

NTT Global Data Centers • Chicago, IL

9d • Onsite

About The Position

The Supervisor, Critical Facilities Operations supervises the day-to-day operation, maintenance, and improvement of a data center’s physical infrastructure. The role leads Data Center Technicians and Facilities Technicians, providing training and technical expertise, and supports reliable facilities services to meet customer uptime and service-level requirements. Regular, predictable attendance is essential.

The supervisor coordinates critical and non-critical maintenance and daily operations, ensures compliance with applicable safety and building requirements, monitors operational performance and efficiency, and supports budget and staffing goals. The position also works with customers on installations, manages team assignments and timekeeping, and reviews and supervises the execution of operating procedures.

This is an onsite data center role in a highly critical, fast-paced environment. It may involve responding to emergencies, participating in after-hours escalation, and working outside normal business hours, including weekends, late nights, and holidays. The posting also contains a separate statement describing the position as remote; however, its detailed work-condition and special-requirement sections state that work must be performed onsite and that telecommuting is not available.

Requirements

• Bachelor of Science in Engineering or equivalent work experience, normally obtained with 5–6 years of related experience.
• At least 5 years in a mechanical/electrical position within critical facilities, including a power or critical electrical power/mechanical environment.
• At least 2 years as a foreman, lead, or senior-level technician in a critical-facility environment.
• Strong background in electrical and mechanical systems design review, layout, installation, commissioning, and operations.
• Expert knowledge of low-voltage systems, including fire, security, and PLCs; NFPA electrical, fire and life-safety and building codes; NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues.
• Expert knowledge of industrial safety best practices, including lockout/tagout, arc-flash protection, OSHA, and state regulations.
• Experience with data trending, tracking, and analysis, and ability to learn and use PC-based integrated critical monitoring systems.
• Strong supervisory skills and excellent written and oral communication skills.
• Extensive hands-on experience installing, maintaining, and troubleshooting large commercial and industrial mechanical and electrical systems, including switchgear, electrical generation and distribution, diesel generator plants, UPS systems, batteries, static switches, PLC and relay controls, power monitoring and distribution systems, VFD drives, chillers, cooling towers, water-treatment systems, HVAC and CRAC equipment, building management and industrial PLC control systems, fuel and oil systems, fire-suppression systems, pumps, and domestic water systems.
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Project.
• Ability to train electrical and mechanical teams on systems and procedures.
• Ability to conduct power and fire-system capacity, safety, and code-compliance assessments.
• Ability to work in and promote a rigorous, process-driven team environment; logically analyze and solve problems; manage multiple projects; and maintain attention to detail.
• CPR/First Aid and NFPA 70E certification during employment.
• Forklift certification.
• Ability to respond to data center emergencies and participate in after-hours notification and escalation protocols.
• Willingness to work outside normal business hours, including weekends, late nights, and holidays, and to carry a cell phone during assigned shifts and emergency situations.
• Valid driver's license required for onsite leaders with direct reports.
• Must wear leather, closed-toe shoes with a solid rubber sole.

Nice To Haves

• Certified Electrician in the state where assigned.
• Experience in data centers, hospitals, semiconductor facilities, or power plants.

Responsibilities

• Supervise Data Center Technicians and Facilities Technicians.
• Operate and maintain the data center to support optimal customer uptime for facilities services, including electrical and cooling systems.
• Assign work to the CFOps team in compliance with local, state, and federal fire, health, and life-safety requirements.
• Coordinate daily operations and schedule critical and non-critical maintenance.
• Ensure the CFOps team works effectively toward its goals, including budget, staffing, NPS, and efficiency objectives.
• Analyze data center equipment and operating conditions to improve safety, cost, equipment longevity, reliability, and efficiency.
• Train Data Center Technicians on equipment, preventive maintenance, quality assurance, and CFOps procedures and processes; maintain training documentation and provide it to HR.
• Recommend technologies and operational improvements while maintaining customer SLA requirements and budget expectations.
• Work with customers to deliver successful installations that meet or exceed expectations.
• Oversee the safety and well-being of the CFOps team.
• Manage shift assignments, review and approve timekeeping, and approve PTO for assigned technicians.
• Write and review MOPs, SOPs, and SMPs; provide input and supervise execution and completion of critical and non-critical MOPs.
• Perform other duties as assigned.

Benefits

• Annual bonus for regular full-time employees, dependent on individual and company performance.
• Paid time off.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life and supplemental insurance.
• Short-term and long-term disability coverage.
• Flexible spending account.
• 401(k) retirement plan.
• Monthly stipend for applicable personal-device expenses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager