Supervisor Collections

Fresenius Medical Care • Waltham, MA

2d

About The Position

The Supervisor, Collections is responsible for the ongoing development, implementation, and maintenance of systems, policies, and procedures for credit approval and credit collection. The role oversees routine analysis of accounts receivable, aging accounts, special credit arrangements, and problem accounts to determine appropriate collection procedures.

The supervisor manages daily team operations, supports staff training and communication, monitors collection activity, reviews accounts, maintains an assigned account portfolio, and prepares reports for management. The position also supports monthly close processes, maintains compliant audit trails, recommends process improvements, and may respond to customer inquiries, coordinate with cross-divisional teams, and assist with assigned projects. The role may involve responsibility for collections staff across departments or locations.

Requirements

• Bachelor’s degree or equivalent work experience.
• 2–3 years of experience as a Senior Patient Account Representative in Collections, or 1–3 years of experience as a Supervisor.
• Strong computer skills, with demonstrated proficiency in word processing, spreadsheet, and email applications.
• Detail-oriented, with good analytical and organizational skills.
• Good interpersonal skills and the ability to work independently or in a team environment.
• Excellent oral and written communication skills to communicate effectively with all levels of management and staff.

Nice To Haves

• Prior experience in a multi-location billing, accounting, and/or manufacturing environment.
• Working knowledge of automated revenue management systems.

Responsibilities

• Supervise daily team operations, including establishing mutual goals, assigning tasks, and maintaining schedules.
• Meet or exceed monthly cash forecasts by reducing Days Sales Outstanding (DSO) to meet business and departmental goals.
• Motivate staff and foster team spirit by ensuring appropriate training and ongoing communication of processes and procedures to new and existing staff.
• Monitor the team’s collections activities to ensure work is completed accurately and on time.
• Conduct regular account reviews with staff and the Manager, and suggest resolutions to recurring issues.
• Maintain an assigned portfolio of accounts.
• Prepare reports for management review on a routine basis.
• Participate in monthly close processes as requested.
• Maintain audit trails in compliance with company policies and procedures, resolving outstanding issues or discrepancies as necessary.
• Review current processes and procedures and recommend improvements for accuracy and efficiency.
• Serve as a point of contact for customers responding to inquiries and unresolved issues, as needed.
• Provide direct supervision, leadership, and guidance to assigned teams, partnering with Human Resources on employee matters.
• Serve as a liaison to cross-divisional teams, as needed.
• Assist with projects assigned by a direct supervisor.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Paid time off
• Parental leave
• Potential performance-based bonuses, depending on company and individual performance, for bonus-eligible positions

What This Job Offers

• Job Type: Full-time
• Career Level: Manager