Collections Supervisor

SC State Credit Union • Columbia, SC

4d • $22 - $27

About The Position

The Collections Supervisor leads and supports a team of Loan Adjusters, fostering accountability, collaboration, and professional growth. The role provides day-to-day supervision, coaching, and performance feedback and ensures the team has the resources, knowledge, and guidance needed to deliver exceptional service and meet departmental goals.

The supervisor also serves as a subject matter expert for complex and escalated delinquent accounts. They help members identify solutions that support their financial well-being while minimizing risk to the credit union, and work with department leadership, branch staff, and internal business partners to promote consistent practices, regulatory compliance, and efficient operations.

Collections Supervisors are required to work 10–7 once a week with their team. Occasional travel throughout the state, sometimes with short notice, may be required.

Requirements

• High school diploma or equivalent.
• Experience in collections, loan servicing, or a related financial services environment.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to coach employees, manage competing priorities, and make sound decisions in challenging situations.
• Commitment to regulatory compliance and exceptional member service.
• Valid driver's license; occasional travel throughout the state, sometimes with short notice, may be required.

Nice To Haves

• Previous supervisory experience is strongly preferred.
• A bachelor's degree may be considered in place of related work experience.

Responsibilities

• Supervise, mentor, and develop a team of Loan Adjusters through ongoing coaching, training, and performance management.
• Monitor team productivity, ensure compliance with policies and regulations, and foster a positive, high-performing work environment.
• Serve as the escalation point for complex member accounts and recommend repayment options, repossessions, foreclosures, legal action, and charge-offs.
• Collaborate with leadership and cross-functional teams to improve processes, support departmental initiatives, and enhance operational efficiency.
• Prepare reports and attend legal proceedings when necessary.
• Ensure compliance with all applicable state and federal regulations.
• Provide exceptional member service and help identify solutions for delinquent accounts.

Benefits

• Comprehensive benefits package including medical, dental, vision, prescription, and life insurance.
• 401K with employer matching contributions.
• Tuition reimbursement.
• Federal Reserve Banks Holiday Schedule.
• And more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED