Supervisor Collections

Fresenius Medical Care • Waltham, MA

3d

About The Position

The Supervisor, Collections is responsible for the ongoing development, implementation, and maintenance of systems, policies, and procedures for credit approval and collections. The role oversees routine analysis of accounts receivable, aging accounts, special credit arrangements, and problem accounts to determine appropriate collection procedures. The supervisor leads collections staff, manages an assigned portfolio of accounts, supports monthly close activities, and contributes to improving the accuracy and efficiency of collection processes. Travel may be required, and occasional lifting or moving of up to 20 pounds may be part of the role.

Requirements

• Bachelor’s degree or equivalent work experience required.
• 2–3 years of experience as a Senior Patient Account Representative – Collections, or 1–3 years of experience as a Supervisor.
• Strong computer skills, including demonstrated proficiency with word processing, spreadsheet, and email applications.
• Detail-oriented, with good analytical and organizational skills.
• Good interpersonal skills and ability to work independently or in a team environment.
• Excellent oral and written communication skills to communicate effectively with all levels of management and staff.

Nice To Haves

• Prior experience in a multi-location billing, accounting, and/or manufacturing environment preferred.
• Working knowledge of automated revenue management systems preferred.

Responsibilities

• Supervise daily team operations, including setting mutual goals, assigning tasks, and maintaining schedules.
• Meet or exceed monthly cash forecasts by reducing Days Sales Outstanding (DSO) in support of business and departmental goals.
• Motivate staff and foster team spirit by ensuring appropriate training and ongoing communication of processes and procedures to new and existing employees.
• Monitor team collections activities to ensure work is completed accurately and on time.
• Conduct regular account reviews with staff and the Manager, and recommend solutions to recurring issues.
• Maintain an assigned portfolio of accounts.
• Prepare reports for management review on a routine basis.
• Participate in monthly close processes as requested.
• Maintain audit trails in compliance with company policies and procedures, resolving outstanding issues or discrepancies as necessary.
• Review current processes and procedures and recommend improvements to accuracy and efficiency.
• May respond to customer inquiries and unresolved issues as a point of contact.
• Provide direct supervision, leadership, and guidance to assigned teams, partnering with Human Resources on employee matters.
• May serve as a liaison to cross-divisional teams.
• Assist with projects as assigned by a direct supervisor.
• May undertake additional responsibilities focused on one or more departments or locations, as specified in an applicable addendum.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off.
• Parental leave.
• Potential for performance-based bonuses depending on company and individual performance, for bonus-eligible positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager