Collections Supervisor

SC State Credit Union • Columbia, SC

3d

About The Position

The Collections Supervisor leads and supports a team of Loan Adjusters, fostering accountability, collaboration, and professional growth. The role provides day-to-day supervision, coaching, and performance feedback, and ensures the team has the resources and guidance needed to deliver service and meet departmental goals. The supervisor also serves as a subject matter expert for complex and escalated delinquent accounts, helping members identify solutions that support their financial well-being while minimizing risk to the credit union.

The position works with department leadership, branch staff, and internal business partners to support consistent practices, regulatory compliance, and efficient operations. Collections Supervisors are required to work 10 a.m.–7 p.m. once a week with their team. Occasional travel throughout the state, sometimes with short notice, may be required.

Requirements

• High school diploma or equivalent.
• Experience in collections, loan servicing, or a related financial services environment.
• Strong communication, organizational, and problem-solving skills.
• Ability to coach employees, manage competing priorities, and make sound decisions in challenging situations.
• Commitment to regulatory compliance and exceptional member service.
• Valid driver's license.
• Occasional travel throughout the state may be required, sometimes with short notice.

Nice To Haves

• Previous supervisory experience is strongly preferred.
• A bachelor's degree may be considered in place of related work experience.

Responsibilities

• Supervise, mentor, and develop Loan Adjusters through ongoing coaching, training, and performance management.
• Monitor team productivity, ensure compliance with policies and regulations, and foster a positive, high-performing work environment.
• Serve as the escalation point for complex member accounts and recommend repayment options, repossessions, foreclosures, legal action, and charge-offs.
• Collaborate with leadership and cross-functional teams to improve processes, support departmental initiatives, and enhance operational efficiency.
• Prepare reports and attend legal proceedings when necessary.
• Ensure compliance with applicable state and federal regulations.

Benefits

• Comprehensive benefits package including medical, dental, vision, prescription, and life insurance.
• 401(k) with employer matching contributions.
• Tuition reimbursement.
• Federal Reserve Banks holiday schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED