Revenue Collections Supervisor

Burke County•Burke County, NC

13d

About The Position

The Revenue Collections Supervisor manages and oversees the collection of Burke County taxes, fees, and assessments. The position supervises Tax Department personnel, including organizing hiring and training, conducting performance evaluations, managing schedules and work, and recommending promotions and disciplinary actions to Burke County. The supervisor oversees collection activity and delinquent accounts, maintains and enforces applicable tax laws and regulations, manages payment processing and financial reconciliation, and prepares tax and revenue reports. The role also handles taxpayer complaints and issues, supports the Tax Department’s daily operations and county department heads with tax-related matters, and ensures revenues are accurately received, deposited, recorded, reconciled, and reported.

Requirements

Bachelor’s degree in Accounting, Business, or Public Administration, or equivalent combinations of property tax certifications and/or experience.
Three to five years of experience in tax collection or a related field, developing the knowledge and skills needed for the position.
Knowledge of tax collection laws, including the North Carolina Revenue Department’s Machinery Act and property tax laws.
Valid North Carolina Driver’s License.
Current North Carolina Notary Public certification within one year of hire.
North Carolina Tax Collectors Association Deputy Tax Collector Certification within two years of hire.
Proficiency in spoken and written English.
Ability to communicate and exchange ideas verbally and to receive detailed instructions or information through verbal communication.
Ability to prepare and analyze written or computer data.
Ability to observe general surroundings and activities.
Strong analytical, decision-making, and problem-solving skills.
Verbal and written communication and interpersonal skills.
Ability to select, evaluate, and interpret data from multiple sources, including guidelines, policies, and procedures.
Strong organizational and time-management skills.
Ability to operate and use the systems, technologies, and machines required to perform the position’s duties.

Responsibilities

Oversee and enforce collection of Burke County taxes, fees, and assessments.
Research and monitor delinquent accounts and initiate collection actions, including foreclosure warnings, wage garnishments, bank attachments, and the Debt Setoff Program.
Maintain knowledge of and enforce applicable federal, state, and local tax laws and regulations.
Manage and review electronic payment files, ensure proper deposits, process mortgage files, run daily lockbox and e-pay portal reports, edit exceptions, and authorize refunds as needed.
Review and submit transactions and payments received by mail or in person, balancing cash registers and drawers as necessary.
Prepare and distribute monthly tax reports for the Finance Department and Burke County municipalities, and prepare monthly reports for the Burke County Commissioners when necessary.
Receive, review, evaluate, and work to resolve taxpayer complaints and other issues; research and correct errors when necessary.
Send billing and delinquent notices, legal notices for collection actions, and notices of lien by advertisement.
Assist the Tax Department with day-to-day operations and Burke County department heads with collection- or tax-related issues.
Ensure the accuracy and accountability of revenues received, deposited, recorded, reconciled, and reported.
Organize and oversee personnel decisions, including hiring and training; conduct timely, constructive performance evaluations; and oversee assigned personnel schedules and work.
Recommend promotions, personnel grievance outcomes, and disciplinary actions, including demotions, suspensions, and terminations, to Burke County.
Perform other duties as required or assigned.