Revenue & Collections Manager

MMG Management•Newport News, VA

About The Position

The Revenue & Collections Manager oversees rent collections, delinquency management, lease renewals, and financial performance for a 400-unit multifamily community. The role focuses on revenue recovery, financial accountability, and measurable results. The manager is expected to be proactive, persistent, organized, and comfortable holding residents accountable for their financial obligations. During the initial 90 days, the Revenue & Collections Manager reports directly to the Regional Property Director. The reporting structure will be reassessed after that period.

Requirements

Minimum of 1 year of experience.
Minimum education: high school.
Supervisory experience, excellent communication and organizational skills, and computer literacy/word processing skills.
Strong negotiation and communication skills.
Ability to manage difficult conversations professionally and confidently.
Highly organized, self-motivated, and results-oriented.
Strong understanding of Fair Housing requirements and applicable collection laws.
Demonstrated problem-solving, project management, customer service, change management, cost-consciousness, planning and organizing, and leadership competencies.

Nice To Haves

Previous multifamily property management, accounts receivable, or collections experience.
Experience with Entrata or similar property management software.
Preferred education: bachelor's degree.
Preferred experience: 2 years.
Strong customer service orientation, good decision-making ability, and a professional image.

Responsibilities

Drive monthly rent collections and achieve established revenue targets.
Pursue current and past-due rental balances through consistent, professional collection efforts.
Conduct daily resident outreach by phone, email, and door-to-door follow-up.
Maintain detailed collection notes and document all collection activity.
Monitor delinquency reports and identify accounts requiring immediate action.
Coordinate legal filings, payment arrangements, and possession proceedings in accordance with applicable laws.
Establish accountability and consistent follow-through on outstanding balances.
Proactively manage upcoming lease expirations.
Secure lease renewals while minimizing vacancy-related revenue loss.
Monitor renewal conversion rates and identify opportunities to improve retention.
Communicate rent adjustments and renewal terms effectively.
Prepare daily and weekly collection reports.
Track collection percentages, delinquency trends, and outstanding balances.
Provide regular performance updates to regional leadership.
Identify financial weaknesses and recommend corrective actions.