Revenue & Collections Manager

MMG Management LLC • Newport News, VA

2d

About The Position

The Revenue & Collections Manager is a results-driven manager overseeing rent collections, delinquency management, lease renewals, and financial performance for a 400-unit multifamily community. The role focuses on revenue recovery, financial accountability, and measurable results, and requires a proactive, persistent, organized professional who is comfortable holding residents accountable for financial obligations.

The position devotes approximately 70% of its effort to rent collections and delinquency management, 20% to lease renewals and resident retention, and 10% to financial reporting and performance. During the initial 90 days, the position reports directly to the Regional Property Director; the reporting structure will be reassessed after that period.

Requirements

• At least 1 year of experience.
• Supervisory experience.
• Excellent communication and organizational skills.
• Computer literacy and word-processing skills.
• Strong negotiation and communication skills.
• Ability to manage difficult conversations professionally and confidently.
• Strong understanding of Fair Housing requirements and applicable collection laws.

Nice To Haves

• Previous multifamily property management, accounts receivable, or collections experience.
• Experience with Entrata or similar property management software.
• Bachelor's degree.
• 2 years of experience.
• Strong customer-service orientation, good decision-making ability, and a professional image.

Responsibilities

• Drive monthly rent collections and achieve established revenue targets.
• Pursue current and past-due rental balances through consistent, professional collection efforts.
• Conduct daily resident outreach through phone calls, emails, and door-to-door follow-ups.
• Maintain detailed collection notes and document all collection activity.
• Monitor delinquency reports and identify accounts requiring immediate action.
• Coordinate legal filings, payment arrangements, and possession proceedings in accordance with applicable laws.
• Establish accountability and consistent follow-through on outstanding balances.
• Proactively manage upcoming lease expirations.
• Secure lease renewals while minimizing vacancy-related revenue loss.
• Monitor renewal conversion rates and identify opportunities to improve resident retention.
• Communicate rent adjustments and renewal terms effectively.
• Prepare daily and weekly collection reports.
• Track collection percentages, delinquency trends, and outstanding balances.
• Provide regular performance updates to regional leadership.
• Identify financial weaknesses and recommend corrective actions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED