Supervisor, Clinical Operations (RN) (remote)
About The Position
Archimedes is seeking a Supervisor, Clinical Operations to support its specialty drug management programs for employer, health system, and health plan clients. This fully remote role oversees high-touch clinical case management activities, telephonic member and provider support, and day-to-day operational execution. The position works closely with members, caregivers, prescribers, pharmacies, vendors, account management, and internal clinical operations teams to support quality outcomes and specialty drug benefit management. The Supervisor contributes to Archimedes’ specialty drug management strategy by advancing efficient, clinically informed processes that support measurable program results, strong customer service, and coordinated service delivery across multiple healthcare sectors. The role helps strengthen program performance and supports the continued growth of specialty medical management.
Requirements
- Associate’s degree in Nursing or a related clinical field.
- Current, active Registered Nurse license in good standing.
- At least 2 years of nursing experience in patient care, managed care, case management, medical management, utilization management, or specialty drug management.
- Experience supporting medical management or billing functions within a health plan, third-party administrator, provider office, infusion setting, or pharmacy environment.
Nice To Haves
- Bachelor’s degree.
- 1–2 years of people leadership experience.
Responsibilities
- Deliver telephonic support to identified patients, caregivers, healthcare professionals, and clinical office staff regarding specialty drug management programs.
- Lead high-touch case management activities that produce quantifiable, quality results for Archimedes programs.
- Maintain program quality and customer service standards while meeting established operational goals.
- Develop and strengthen relationships with members, prescribers, pharmacies, vendors, and other program stakeholders.
- Facilitate coordinated service delivery across multiple healthcare sectors to support specialty drug benefit management.
- Monitor case activity, program trends, and operational barriers to identify opportunities for improved outcomes and workflow efficiency.
- Provide guidance, coaching, and support to team members to promote accountability, growth, and consistent execution of program expectations.
- Assist the director with strategic case management and process enhancement.
- Perform other duties as assigned.
- Participate in, adhere to, and support compliance program objectives.
- Interact cooperatively and respectfully with other employees.
Benefits
- Health, dental, and vision insurance
- 20 days paid time off
- 4 weeks paid parental leave
- 9 paid holidays
- 401(k) company match of up to 5%, with no vesting requirement
- Adoption Assistance Program
- Flexible Spending Account
- Educational Assistance Plan
- Professional Membership assistance
- Referral Bonus Program of up to $750
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
