Supervisor, Clinical Operations (Posterior)

Panorama Eye Care LLC•Fort Collins, CO

52d•$34 - $36•Onsite

About The Position

The Supervisor, Clinical Operations is responsible for the direction, coordination, and day-to-day operational functions of clinical activities at assigned sites. The role combines clinical technician duties (60%) with administrative responsibilities (40%) and supports Panorama Eyecare’s mission to deliver high-quality eyecare. The supervisor helps manage staffing and schedules, supports a positive team environment, oversees clinic workflows and systems, and works with physicians, staff, and department leaders to resolve patient and operational concerns. The position is located at the Precision Clinic in Fort Collins, Colorado.

Requirements

High school diploma or equivalent.
At least 2 years of experience as a clinical technician in an ophthalmology setting.
Medal program level of Diamond, or current Supervisor or Manager level.
Self-motivated, highly organized, and attentive to detail.
Ability to adapt to changing priorities with little daily supervision.
Strong understanding of business practices and personnel management.
Strong understanding of Medicare/Medicaid and insurance guidelines.
Strong problem-solving and mediation skills for patient and employee issues.
Computer knowledge and proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.

Nice To Haves

Previous supervisory experience within a healthcare setting.

Responsibilities

Coordinate with the clinical supervisor team to approve final schedules and Optometry technician PTO up to one month in advance.
Manage daily staffing needs, including coverage for callouts, punch corrections, timecard approvals, and PTO approvals.
Foster a positive, team-focused environment and serve as a resource and role model for other technicians.
Stock and clean the clinic, maintain medication inventory, and communicate with the Clinical Operations Manager when products need reordering.
Maintain organized communication systems and consistent, open communication with staff, leadership, and peer departments.
Lead clinical team huddles daily or as directed by the practice manager.
Address operational issues with department leaders and implement solutions.
Resolve patient concerns in coordination with physicians and staff.
Oversee technicians’ use of clinical systems to support optimal workflow.
Monitor clinic operations and adjust workflows according to patient volume.
Stay informed about local, state, and federal updates affecting clinic operations.
Lead hiring efforts for clinical roles and participate in staff terminations.
Train new hires on documentation and billing standards.
Address staff concerns and manage performance as needed.
Conduct performance evaluations and support staff development.
Develop and maintain clinical policies and procedures.
Coordinate maintenance and repairs for clinical equipment.
Complete additional tasks as assigned to support department goals.