Supervisor Clinic

CommonSpirit Health•Lakewood, WA

11d

About The Position

The Clinic Supervisor leads and manages daily clinic operations to ensure efficient patient flow, exceptional service delivery, and a productive work environment. The role oversees administrative and clinical support staff, scheduling, facility resources, compliance, patient and staff concerns, and quality improvement initiatives. The supervisor is expected to bring strong leadership and communication skills, the ability to manage complex clinic operations, and a commitment to patient satisfaction, team development, continuous improvement, and collaboration. The position schedules, supervises, and evaluates assigned staff; helps identify staffing levels needed to meet coverage, budget, and operational objectives; and ensures employees are qualified and trained for their duties. It participates in hiring and personnel decisions, employee orientation, staff meetings, timecard approval, performance management, coaching, and resolution of issues escalated by subordinates. The supervisor is the first point of escalation for patient relations matters and concerns from assigned staff. The role also supervises daily support functions—including patient experience, care team operations, appointment scheduling, registration, check-in/check-out, collections, referrals, surgery scheduling, and other administrative duties—to ensure work is timely, cost-effective, and consistent with professional standards, budget constraints, internal policies, and applicable legal and regulatory requirements. The supervisor ensures patient information is accurately entered and maintained in appropriate systems, identifies opportunities to streamline operations, and implements approved procedural changes.

Requirements

Bachelor’s degree in another related field and one year of related work experience in the discipline demonstrating the requisite job knowledge and abilities; or three years of work experience in a discipline demonstrating the requisite job knowledge and abilities.
Strong leadership and communication skills.
Proven ability to manage complex clinic operations.
Commitment to patient satisfaction and team development.
Comprehensive understanding of healthcare regulations and best practices.

Responsibilities

Schedule, supervise, and evaluate assigned staff in accordance with established procedures.
Help identify adequate staffing levels to provide appropriate coverage and meet budgetary and operational objectives.
Ensure staff are qualified and properly trained to perform their assigned duties.
Interview job candidates and make employment and other personnel decisions in accordance with established guidelines.
Orient employees and hold regular staff meetings to keep them informed of matters relevant to successful job performance.
Approve timecards, communicate performance standards, evaluate performance, counsel employees, provide constructive feedback, and recognize results.
Participate in performance management activities and resolve technical issues referred by subordinates beyond their scope of authority.
Act as the first point of escalation for patients and assigned staff, resolving patient relations matters in a timely and courteous manner.
Supervise daily support functions, including patient experience, care team operations, appointment scheduling, registration, check-in/check-out, collections, referrals, surgery scheduling, and other administrative duties.
Ensure support activities are timely, cost-effective, and consistent with professional standards, budget constraints, internal policies and procedures, and applicable legal and regulatory requirements.
Ensure patient information is accurately entered, updated, and maintained in appropriate systems in accordance with clinic policies and procedures.
Identify opportunities to streamline current operations and implement approved procedural changes.
Participate in quality improvement initiatives to optimize clinic performance.
Manage clinic scheduling and facility resources, monitor compliance, and address patient and staff concerns.