Clinic Supervisor

Comprehensive Community Health Centers•Glendale, CA

About The Position

The Clinic Supervisor oversees the practice’s daily operations, including personnel, financial, clerical, housekeeping, maintenance, and purchasing functions. The supervisor plans, allocates, and assigns employee duties; reviews medical records for compliance and billing requirements; and monitors operations to ensure the practice meets its objectives. The role supports providers in delivering high-quality medical care and works to achieve staffing, quality, service, and financial performance targets. The position provides staff supervision and coordination, manages clinic services and resources, oversees collections and petty cash, and collaborates with Billing, Quality Improvement, Human Resources, and Administration. It includes staff scheduling and development, performance reviews, payroll time-card review, personnel documentation, and reporting. The supervisor may travel to meetings, trainings, and clinic sites and must be able to adapt to a variable and frequently extended work schedule. The listed salary is $70,000–$72,000 per year. Benefits include employer-paid medical, dental, vision, life, and AD&D coverage; a matching 401(k); paid time off and holidays; a wellness day; an FSA; a fringe marketplace stipend; optional supplemental insurance; profit-sharing eligibility; and professional development and advancement opportunities. The position requires prolonged computer sitting and some bending, lifting, stooping, and stretching, as well as sufficient coordination and dexterity to use office equipment. Normal hearing and eyesight are required.

Requirements

Five to seven years of work experience with increasing responsibility in a medical environment.
At least five years of experience supervising staff.
Ability to find solutions when barriers are identified.
Strong documentation skills and ability to multitask and prioritize.
Ability to seek out resources independently and work collaboratively.
Ability to read, understand, and follow oral and written instructions.
Experience and work ethics suited to a high-functioning, team-oriented environment, and willingness and ability to work under supervision.
Ability to develop and maintain good working relationships with staff.
Ability to use a computer and learn new software programs.
Excellent interpersonal skills, clarity and diplomacy, and ability to communicate accurately and effectively with staff and management at all levels.
Ability to work in a regulatory environment involving state and federal oversight and payer contracts.
Effective verbal and written communication skills.
Respect for others and acceptance of individual social and cultural traits.
Proficient knowledge of Microsoft Outlook, Excel, and Word.
Ability to travel and attend professional meetings, conferences, trainings, and clinic sites.
Flexibility, enthusiasm, and willingness to cooperate in multidisciplinary teams.
Knowledge and experience in information privacy laws and access and release of information.
Initiative, willingness to adapt to change, and a can-do attitude.
Ability to handle staff questions, problems, concerns, delicate situations, and potentially stressful situations.
Ability to understand managed care and reimbursement requirements.
Knowledge of scheduling efficiency and patient flow in a medical practice.
Ability to manage confidential matters.
Ability to adapt to a variable and frequently extended work schedule.
Ability to drive or arrange reliable transportation for meetings, seminars, and office functions.
Ability to delegate tasks effectively and supervise their completion.
Ability to perform the essential job functions without imposing significant risk of substantial harm to personal or others’ health or safety.
Prolonged computer sitting; some bending, lifting, stooping, and stretching; good eye-hand coordination and manual dexterity to operate office equipment; normal hearing and eyesight.

Nice To Haves

Graduation from a junior college or accredited university is a plus.

Responsibilities

Lead employees in accomplishing job objectives aligned with the clinic’s mission and vision.
Oversee clinic operations and ensure providers have adequate support to provide high-quality medical care.
Supervise and coordinate general clinic operations and manage internal and outreach services.
Schedule and conduct periodic staff meetings, communicate policy changes, educate staff, address problems, and prepare and retain meeting minutes.
Demonstrate leadership in critical thinking, conflict management, negotiation, motivation, personnel development, and time management.
Prepare and present reports, create dashboards, identify issues, and provide recommendations.
Implement changes to improve clinic operations and work with the Quality Improvement Department on periodic improvement activities and sharing data with staff.
Define staff expectations, develop teamwork, and use resources effectively and economically.
Monitor operations and financial performance; maintain a working knowledge of the operating budget and analyze quarterly budget variances greater than 5%.
Achieve clinic goals and maintain targeted staffing, quality, and service standards.
Oversee daily collections and their transfer to accounting; manage and reconcile petty cash.
Work with the Billing department to support timely and accurate capture of charges for services provided.
Plan and schedule work cost-effectively.
Consult Human Resources or Administration before formal employee counseling or dismissal.
Process and forward personnel paperwork, including time-off requests, counseling actions, and performance evaluations.
Conduct performance reviews and recommend merit increases, promotions, and disciplinary actions.
Complete and update personnel files and ensure required forms are completed.
Submit staff time cards for biweekly payroll processing and verify their accuracy and completeness.
Approve and maintain vacation and other days-off schedules for providers and staff.
Ensure positions are covered by trained personnel during vacation or sick calls and fill in when needed.
Maintain high morale and good relations throughout the office.
Attend professional meetings, conferences, trainings, and clinic sites as needed.
Perform other related duties as assigned.