Supervisor Clinic

Franciscan Medical Group•Lakewood, WA

8d•$32 - $53

About The Position

The Clinic Supervisor leads and manages daily clinic operations to support efficient patient flow, exceptional service delivery, and a productive work environment. The role oversees administrative and clinical support staff, scheduling, facility resources, compliance with policies and procedures, patient and staff concerns, and quality improvement initiatives. The supervisor applies healthcare regulations and best practices while promoting patient satisfaction, continuous improvement, and team development. The position schedules, supervises, and evaluates assigned staff; supports staffing and training needs; participates in hiring and personnel decisions; orients employees; holds staff meetings; approves timecards; communicates performance standards; and provides feedback and coaching. The supervisor serves as the first line of escalation for patient relations matters and concerns raised by assigned staff. The role also supervises support functions such as patient experience, care team operations, appointment scheduling, registration, check-in/check-out, collections, referrals, surgery scheduling, and other administrative duties. It ensures these activities are timely, cost-effective, and consistent with professional standards, budget constraints, internal policies, and applicable legal and regulatory requirements. The supervisor ensures patient information is accurately maintained in appropriate systems and identifies opportunities to streamline operations and implement approved procedural changes.

Requirements

Bachelor's degree in another related field and one year of related work experience in the discipline demonstrating the required job knowledge and abilities; or three years of work experience in a discipline demonstrating the required job knowledge and abilities.
Strong leadership and communication skills.
Proven ability to manage complex clinic operations.
Commitment to patient satisfaction and team development.
Comprehensive understanding of healthcare regulations and best practices.

Responsibilities

Schedule, supervise, and evaluate assigned staff in accordance with established procedures.
Help identify staffing levels needed to provide appropriate coverage and meet budgetary and operational objectives.
Ensure staff are qualified and properly trained for their assigned duties.
Interview candidates and make employment and other personnel decisions in accordance with established guidelines.
Orient employees and hold regular staff meetings.
Approve timecards and communicate performance standards.
Evaluate employee performance, counsel employees, provide constructive feedback, and recognize achievements.
Participate in performance management activities and resolve technical issues escalated by subordinates.
Act as the first line of escalation for patient relations matters and concerns from assigned staff, resolving them in a timely and courteous manner.
Supervise daily operations of assigned support functions, including patient experience, care team operations, scheduling, registration, check-in/check-out, collections, referrals, surgery scheduling, and other administrative duties.
Ensure support activities are timely, cost-effective, and compliant with professional standards, budgets, internal policies and procedures, and applicable legal and regulatory requirements.
Ensure patient information is entered and updated in appropriate systems and accurately maintained.
Identify opportunities to streamline clinic operations and implement approved procedural changes.
Manage clinic scheduling and facility resources, monitor compliance, resolve patient and staff concerns, and participate in quality improvement initiatives.