CLINIC SUPERVISOR

Comprehensive Community Health Centers Inc.•Glendale, CA

2d•$70,000 - $72,000

About The Position

The Clinic Supervisor oversees daily practice operations, including personnel, financial, clerical, housekeeping, maintenance, and purchasing functions. The role plans and assigns employee duties, reviews medical records for compliance and billing requirements, and monitors operations to help the practice meet its objectives. The supervisor ensures providers have adequate support to deliver high-quality medical care and works to achieve clinic staffing, quality, service, and financial targets. The position leads and develops staff, conducts office meetings, coordinates clinic and outreach services, and collaborates with departments including Quality Improvement, Billing, Human Resources, Administration, and Payroll. It also manages collections and petty cash, supports accurate charge capture and payroll processing, maintains personnel records and schedules, and prepares reports and operational dashboards. The role may require travel to clinic sites and professional meetings and flexibility to work an extended schedule. The position requires prolonged sitting at a computer, occasional bending, lifting, stooping, and stretching, along with sufficient manual dexterity and coordination to operate office equipment. The employee must have a normal range of hearing and eyesight.

Requirements

Minimum of five to seven years of work experience with increasing responsibility in a medical environment.
Minimum of five years of experience supervising staff.
Ability to find solutions when barriers are identified.
Strong documentation skills.
Ability to multitask and prioritize.
Ability to seek out resources independently and work collaboratively.
Ability to read, understand, and follow oral and written instructions.
Experience and work ethics suited to a high-functioning, team-oriented environment.
Willingness and ability to work under supervision.
Ability to develop and maintain good working relationships with staff.
Ability to use a computer and learn new software programs.
Excellent interpersonal skills, including clear and diplomatic communication with all levels of staff and management.
Ability to work in a regulatory environment involving state and federal oversight and payer contracts.
Effective verbal and written communication skills.
Respect for others and acceptance of individual social and cultural traits.
Proficient knowledge of Microsoft Outlook, Excel, and Word.
Ability to travel and attend professional meetings, conferences, trainings, and clinic sites.
Flexibility, enthusiasm, and willingness to cooperate in multidisciplinary teams.
Knowledge and experience with information privacy laws and access to and release of information.
Initiative and willingness to adapt to change.
Ability to handle staff questions, problems, and concerns and manage delicate or stressful situations.
Ability to understand managed care and reimbursement requirements.
Knowledge of scheduling efficiency and patient flow in a medical practice.
Ability to manage confidential matters.
Ability to adapt to a variable and frequently extended work schedule.
Ability to drive or arrange reliable transportation to meetings, seminars, and office functions.
Ability to delegate tasks effectively and supervise their completion.

Nice To Haves

Graduation from junior college or an accredited university is a plus.

Responsibilities

Lead employees in accomplishing job objectives aligned with the clinic's mission and vision.
Oversee clinic operations and ensure providers have adequate support to deliver high-quality medical care.
Provide supervision and coordination for general clinic operations.
Schedule and conduct periodic staff meetings, communicate policy changes, educate staff, resolve or prevent problems, and prepare and retain meeting minutes.
Demonstrate critical thinking, conflict management, negotiation, motivation, personnel development, and time management skills.
Prepare and present reports; create dashboards, identify issues, and provide recommendations.
Initiate and implement changes to improve clinic operations.
Coordinate periodic Quality Improvement activities with the Quality Improvement Department and share data with staff.
Define staff expectations and develop teamwork.
Use resources effectively and economically.
Monitor clinic operations and financial performance targets; understand the operating budget and analyze quarterly budget variances greater than 5%.
Meet clinic goals and objectives and maintain targeted staffing, quality, and service standards.
Manage internal and outreach clinic services.
Oversee daily collections and prepare them for transfer to the accounting department; manage and reconcile petty cash.
Collaborate with Billing to support timely and accurate capture of charges for services provided.
Plan and schedule work cost-effectively.
Consult Human Resources or Administration before formal employee counseling or dismissal.
Process and forward paperwork on time, including time-off requests, counseling actions, and performance evaluations.
Conduct performance reviews and recommend merit increases, promotions, and disciplinary actions.
Complete and update personnel files and ensure required forms are completed.
Submit staff timecards for biweekly payroll processing and verify their accuracy and completeness.
Approve and maintain vacation and other days-off schedules for providers and staff.
Ensure positions are covered by trained personnel during vacation or sick calls, and fill in when needed.
Promote high morale and good working relationships throughout the office.
Perform other related duties as assigned.