Clinic Supervisor

Dignity Health Medical Group • Santa Cruz, CA

16h • $38 - $53

About The Position

The Clinic Supervisor oversees staff—including the patient care team, front desk, records, and ancillary services—in a primary care outpatient clinic. The role is responsible for smooth clinic operations, supporting staff development, and aligning team performance with operational goals and objectives. The supervisor assists with budget development and management to support cost-effective operations, and monitors departmental productivity and efficiency. The position also addresses day-to-day patient satisfaction concerns and serves as an operational resource to staff.

The Clinic Supervisor recruits, hires, trains, disciplines, and supervises staff, including conducting performance evaluations and competency assessments. The role requires accountability, confidence, strong communication skills, and comfort with difficult conversations, with responsibility for the performance of staff and the clinic. The position is with Dignity Health Medical Group – Dominican, which serves Santa Cruz County through a network of clinics and providers.

Requirements

• Three years of outpatient clinic experience.
• High school diploma or equivalent.
• Demonstrated ability to supervise productive, engaged teams and work with providers.
• Knowledge of, or ability to learn, budgeting processes, management reports, accounting, purchasing, and patient billing processes and systems.
• Knowledge of computers and software, including word processing, spreadsheets, databases, clinical information systems, electronic medical records, billing systems, and other application packages.
• Knowledge of HMO, PPO, and capitated risk plan contracts as they relate to providers and practices.
• Visible, results-oriented leadership focused on completing work while maintaining strong interpersonal relationships and putting organizational interests ahead of personal interests.
• Transparent, credible approach focused on relationship building, influence, conviction, and integrity.
• Resilience, a sense of urgency, outcome orientation, and ability to thrive amid rapid change and manage pressure professionally.
• Excellent interpersonal and communication skills, including the ability to express ideas effectively orally and in writing.
• Ability to demonstrate Dignity Health's values and exercise tact and diplomacy when dealing with others.
• Ability to effectively supervise and motivate others.
• Ability to work effectively and independently under pressure with minimal direction.
• Support for providing exceptional patient care in a highly regulated and constantly changing environment.

Nice To Haves

• Previous outpatient practice management experience strongly preferred.
• Previous primary care experience strongly preferred.
• Previous lead or supervisory experience in a union environment preferred.
• Bachelor's degree in business, finance, healthcare administration, or a related field, or an equivalent combination of experience and education preferred.
• RN or LVN license and experience preferred.

Responsibilities

• Oversee the smooth flow of clinic operations and act as a resource to staff for operational needs.
• Handle day-to-day patient satisfaction concerns.
• Ensure direct reports and the department are positioned to deliver the best care possible to patients.
• Recruit, hire, train, discipline, and supervise staff.
• Conduct performance evaluations and competency assessments.
• Assist with budget development and management, and support cost-effective operations.
• Monitor departmental productivity and efficiency.
• Mentor team members and share knowledge with the patient care team.
• Align team efforts with operational goals and objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED