Supervisor, Client Strategy & Services (Account Supervisor)

Bold Orange Company•Minneapolis, MN

2d•Hybrid

About The Position

Bold Orange is seeking an experienced, driven, strategic Supervisor, Client Strategy & Services to add value to its growing agency. As a member of the Client Strategy & Services team, the role contributes to client solutions and customer experiences through analysis, strategy, ideation, collaboration, and leadership. The position focuses heavily on digital strategy across channels such as email, websites, mobile, paid media, search, and marketing automation. It partners with client-side marketing, creative, analytics, operations, product, technology, and senior management teams; develops client relationships; presents strategies and deliverables; and leads creative development from client briefing through final file delivery. The role is based in Minneapolis, Minnesota. Hires local to the Twin Cities metro area can expect to work in the office 1–2 days per week. The posting says some travel is anticipated, and hires outside the metro area may be asked to travel to the Minneapolis office as requested if the position is listed as open to remote. The stated salary range for the Greater Minneapolis/St. Paul market is $80,000–$115,000. Eligible employees can access a range of benefits, some of which apply only to full-time employees.

Requirements

Bachelor’s degree in business, marketing, communications, or public relations, or equivalent work experience.
3–5 years of marketing or advertising experience in an agency setting.
5+ years of relevant work experience across CRM, digital, experiences, 1-to-1 marketing, social, and paid media, with a heavy emphasis on and interest in digital strategy.
Strong PowerPoint and presentation skills, including the ability to tell a story through presentations.
Ability to understand data and reporting and provide clients with summaries and insights.
Ability to anticipate, plan, and prioritize workload effectively and efficiently.
Strong interpersonal skills and the ability to diplomatically handle a fast-paced work environment.
Strong attention to detail.
A can-do attitude and desire to work in a fast-paced creative environment.
Desire to learn and grow, with a curiosity-driven approach.

Nice To Haves

Experience with CPG, B2B, and/or B2C industries.
Strategy-first experience leading CRM, social, display, and digital experiences.
Experience with marketing technology implementation, MarTech management, digital marketing management, or paid search/digital media.

Responsibilities

Shape solutions and drive results across email, website, mobile, paid media, search, and marketing automation, with a heavy emphasis on digital strategy.
Partner with client-side marketing, creative, analytics, operations, product, technology, and senior management teams.
Develop, nurture, and grow client relationships; assess client needs and strategically lead teams in creating purposeful solutions to client challenges.
Present strategies and deliverables to clients using an engaging storytelling approach.
Author creative briefs and lead the creative development process from client briefing to final file delivery.
Lead and foster collaboration across cross-functional teams to develop experience-driven client solutions.
Navigate changes and challenges with a positive, solution-driven orientation.
Monitor and proactively report on best practices and overall market trends.
Understand client businesses, including their goals, products, markets, brand positioning, competitive landscape, industry, and distribution.